After Changing the Common File Storage Location, IPM Package Attachments Still Try to Open from the Old Location (Doc ID 726397.1)

Last updated on AUGUST 01, 2017

Applies to:

Oracle Imaging and Process Management - Version 4.0.3.0.0 to 10.1.3.6 [Release Stellent to 10gR3]
Information in this document applies to any platform.

Symptoms

After moving the location of common file storage (by using the steps below), when trying to view an attachment in common file storage, an error occurs stating the path is not found.  This is occurring because the server is trying to get the attachment from the old common file storage location.

  1. Copy contents of Common File Storage from server a to b.
  2. Update Process Broker -> Common File Storage to new path in gencfg.
  3. Restart Process Broker service.
  4. Login to IBPMWeb client.
  5. Launch package.
  6. Launch Attachment.

Cause

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