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PDF Converter Produces "Black & White" PDFs from Color Native Documents (Doc ID 727135.1)

Last updated on SEPTEMBER 21, 2023

Applies to:

Oracle WebCenter Content - Version 7.0 to [Release Stellent to 10gR3]
Information in this document applies to any platform.


PDF Converter produces "Black & White" PDFs from native documents although the Windows printer "IDC PDF Converter" has its "Printing Preferences,Paper/Quality, Color" option set for "Color", as verified from within the current administrator's Terminal/Remote Desktop session.

When logged into a Windows Terminal/Remote Desktop session as the "Log on as" user account, as seen when viewing the "IDC Inbound Refinery Service <InstanceName>" service's Properties, the same printer's option is not set to "Color".


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