PDF Converter Produces "Black & White" PDFs from Color Native Documents

(Doc ID 727135.1)

Last updated on FEBRUARY 08, 2018

Applies to:

Oracle Universal Content Management - Version: 6.2.0 to - Release: Stellent to 10gR3
Information in this document applies to any platform.


PDF Converter produces "Black & White" PDFs from native documents although the Windows printer "IDC PDF Converter" has its "Printing Preferences,Paper/Quality, Color" option set for "Color", as verified from within the current administrator's Terminal/Remote Desktop session.

When logged into a Windows Terminal/Remote Desktop session as the "Log on as" user account, as seen when viewing the "IDC Inbound Refinery Service <InstanceName>" service's Properties, the same printer's option is not set to "Color".


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms