PDF Converter Produces "Black & White" PDFs from Color Native Documents (Doc ID 727135.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Universal Content Management - Version: 6.2.0 to 10.1.3.3.2 - Release: Stellent to 10gR3
Information in this document applies to any platform.

Symptoms

PDF Converter produces "Black & White" PDFs from native documents although the Windows printer "IDC PDF Converter" has its "Printing Preferences,Paper/Quality, Color" option set for "Color", as verified from within the current administrator's Terminal/Remote Desktop session.

When logged into a Windows Terminal/Remote Desktop session as the "Log on as" user account, as seen when viewing the "IDC Inbound Refinery Service <InstanceName>" service's Properties, the same printer's option is not set to "Color".

Cause

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