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Issue With AD/LDAP Login Not Working With Content Tracker Enabled (Doc ID 727401.1)

Last updated on MAY 22, 2020

Applies to:

Oracle WebCenter Content - Version 10.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to log into the Content Server with an external user, the login fails with the following error:

Access denied to UCM Server managed resource. Error receiving response from master server for user authentication check. (Unable to check credentials of user. Unable to execute service method 'remoteCredentialsCheck'. (System Error: Runtime error: java.lang.NullPointerException
at java.util.Hashtable.put(Hashtable.java:396)
at intradoc.data.DataBinder.putLocal(DataBinder.java:1195)
at intradoc.server.SctUserService.remoteCredentialsCheck(SctUserService.java:72)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at intradoc.common.IdcMethodHolder.invokeMethod(ClassHelperUtils.java:445)
at intradoc.common.ClassHelperUtils.executeMethodEx(ClassHelperUtils.java:114)
at intradoc.common.ClassHelperUtils.executeMethod(ClassHelperUtils.java:99)
at intradoc.server.Service.doCodeEx(Service.java:505)
at intradoc.server.Service.doCode(Service.java:470)
at intradoc.server.ServiceRequestImplementor.doAction(ServiceRequestImplementor.java:1327)
at intradoc.server.Service.doAction(Service.java:450)
at intradoc.server.ServiceRequestImplementor.doActions(ServiceRequestImplementor.java:1168)
at intradoc.server.Service.doActions(Service.java:445)
at intradoc.server.ServiceRequestImplementor.executeActions(ServiceRequestImplementor.java:1088)
at intradoc.server.Service.executeActions(Service.java:431)
at intradoc.server.ServiceRequestImplementor.doRequest(ServiceRequestImplementor.java:627)
at intradoc.server.Service.doRequest(Service.java:1697)
at intradoc.server.ServiceManager.processCommand(ServiceManager.java:357)
at intradoc.server.IdcServerThread.run(IdcServerThread.java:195)))

Cause

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In this Document
Symptoms
Cause
Solution

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