Unable to execute service method 'retrieveRefineryProviderInfo' Error After CS10gR3CoreUpdate is Installed (Doc ID 733053.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle WebCenter Content - Version 10.1.3.3.0 and later
Information in this document applies to any platform.

Symptoms

-- Problem Statement:
After installing the latest build of the CS10gR3COREUPDATE (build 154) all DAM conversions fail
with the below error:

Content Server Request Failed
wwProviderStatusErr Unable to execute service method 'retrieveRefineryProviderInfo'. (System
Error: intradoc.refinery.RefineryProviderManager.getRefineryProvidersTable()Ljava/util/ArrayList;)
[ Details ]
The service stack for this request is
--CONVERSION_PROVIDER_STATUS (**no captured values**)
java.lang.NoSuchMethodError:
intradoc.refinery.RefineryProviderManager.getRefineryProvidersTable()Ljava/util/ArrayList;
at
ibrsupport.RefProviderManagerService.retrieveRefineryProviderInfo(RefProviderManagerService.java:118
)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at intradoc.common.IdcMethodHolder.invokeMethod(ClassHelperUtils.java:461)
at intradoc.common.ClassHelperUtils.executeMethodEx(ClassHelperUtils.java:128)
at intradoc.common.ClassHelperUtils.executeMethod(ClassHelperUtils.java:113)
at intradoc.server.Service.doCodeEx(Service.java:505)
at intradoc.server.Service.doCode(Service.java:470)
at intradoc.server.ServiceRequestImplementor.doAction(ServiceRequestImplementor.java:1350)
at intradoc.server.Service.doAction(Service.java:450)
at intradoc.server.ServiceRequestImplementor.doActions(ServiceRequestImplementor.java:1191)
at intradoc.server.Service.doActions(Service.java:445)
at intradoc.server.ServiceRequestImplementor.executeActions(ServiceRequestImplementor.java:1111)
at intradoc.server.Service.executeActions(Service.java:431)
at intradoc.server.ServiceRequestImplementor.doRequest(ServiceRequestImplementor.java:632)
at intradoc.server.Service.doRequest(Service.java:1709)
at intradoc.server.ServiceManager.processCommand(ServiceManager.java:357)
at intradoc.server.IdcServerThread.run(IdcServerThread.java:195)



Cause

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