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Universal Content Management Log Contains LDAP Exception Error: "Exceeded password retry limit. Account locked" (Doc ID 740760.1)

Last updated on MAY 22, 2020

Applies to:

Oracle WebCenter Content - Version 10.0 and later
Information in this document applies to any platform.
***Checked for relevance on 01-Jun-2010***


The Universal Content Management (UCM) log file is filling up rapidly due to a recurring error. The error states:

!csUserEventMessage,anonymous,!$!syExceptionType2,intradoc.common.ServiceException,error result!syExceptionType2,netscape.ldap.LDAPException,error result
intradoc.common.ServiceException: error result
at intradoc.provider.LdapConnection.handleLdapException(
at intradoc.provider.LdapConnection.authenticate(
at intradoc.provider.LdapUserProvider.authenticateUser(
at intradoc.provider.LdapUserProvider.checkCredentials(
at intradoc.server.UserStorageImplementor.checkExternalProvidersForUser(

Caused by: netscape.ldap.LDAPException: error result (19); Exceed password retry limit. Account locked.;


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