Universal Content Management Log Contains LDAP Exception Error: "Exceeded password retry limit. Account locked"

(Doc ID 740760.1)

Last updated on MAY 19, 2017

Applies to:

Oracle WebCenter Content - Version and later
Information in this document applies to any platform.
***Checked for relevance on 01-Jun-2010***


The Universal Content Management (UCM) log file is filling up rapidly due to a recurring error. The error states:

!csUserEventMessage,anonymous,!$!syExceptionType2,intradoc.common.ServiceException,error result!syExceptionType2,netscape.ldap.LDAPException,error result
intradoc.common.ServiceException: error result
at intradoc.provider.LdapConnection.handleLdapException(LdapConnection.java:1161)
at intradoc.provider.LdapConnection.authenticate(LdapConnection.java:665)
at intradoc.provider.LdapUserProvider.authenticateUser(LdapUserProvider.java:910)
at intradoc.provider.LdapUserProvider.checkCredentials(LdapUserProvider.java:555)
at intradoc.server.UserStorageImplementor.checkExternalProvidersForUser(UserStorageImplementor.java:644)

Caused by: netscape.ldap.LDAPException: error result (19); Exceed password retry limit. Account locked.;


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms