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Setting "HtmlDataInputFilterLevel=exceptsafe" Causes WebDAV and CheckOutAndOpen Error "Documents in this Folder are not Available" (Doc ID 741637.1)

Last updated on MAY 22, 2020

Applies to:

Oracle WebCenter Content - Version 10.0 and later
Information in this document applies to any platform.


Upon browsing in the Content Server user interface to a Contribution Folder with a Microsoft Word doc in it and selecting the document's Action of "Check Out and Open", the following error and exception are thrown although other Content Server functions operate correctly:

Error thrown in Microsoft Windows Explorer Web Folders:

Documents in this folder are not available. The folder may have been moved or deleted, or network
problems may be preventing a connection to the server.

[ OK ]

Exception thrown in the Content Server log:

Unable to execute service FOLDERS_PROPFIND and function foldersWebdavPropFind.
(System Error: Could not parse incoming WebDAV XML request. Reference is not allowed in prolog.)
Could not parse incoming WebDAV XML request. Reference is not allowed in prolog. [ Details ]
An error has occurred. The stack trace below shows more information.

mingWebdavXML\!$Reference is not allowed in prolog.!csCouldNotParseIncomingWebdavXML!$Reference is
not allowed in prolog.
mingWebdavXML\!$Reference is not allowed in prolog.
at intradoc.server.Service.buildServiceException(
at intradoc.server.Service.createServiceExceptionEx(
at intradoc.server.Service.createServiceException(
at intradoc.server.ServiceRequestImplementor.doAction(
at intradoc.server.Service.doAction(
at intradoc.server.ServiceRequestImplementor.doActions(
at intradoc.server.Service.doActions(
at intradoc.server.ServiceRequestImplementor.executeActions(
at intradoc.server.Service.executeActions(
at intradoc.server.ServiceRequestImplementor.doRequest(
at intradoc.server.Service.doRequest(
at intradoc.server.ServiceManager.processCommand(
Caused by: !csCouldNotParseIncomingWebdavXML!$Reference is not
allowed in prolog.
at webdavcomponent.WebdavXMLUtils.parseDocument(
at webdavcomponent.WebdavXMLUtils.getXML(
at folderswebdav.FoldersW ebdavHandler.foldersWebdavPropFind(
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(
at sun.reflect.DelegatingMethodAccessorImpl.invoke(
at java.lang.reflect.Method.invoke(
at intradoc.common.IdcMethodHolder.invokeMethod(
at intradoc.common.ClassHelperUtils.executeMethodReportStatus(
at intradoc.server.ServiceHandler.executeAction(
at intradoc.server.Service.doCodeEx(
at intradoc.server.Service.doCode(
at intradoc.server.ServiceRequestImplementor.doAction(
... 9 more



"HtmlDataInputFilterLevel=exceptsafe" was recently set in the Content Server's <cs>/config/config.cfg.


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