Post Upgrade to 10gR3 While Using Verity 5.5, Searches Fail and Throw "Unable to retrieve search results. Error (): Couldnt find Install Dir"

(Doc ID 747560.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle WebCenter Content - Version 10.1.3.3.2 and later
Information in this document applies to any platform.
***Checked for relevance on 22-Aug-2012***

Symptoms

 

After upgrading the Content Server from 7.5.1 to the 10Gr3 version that is using the existing Verity installation (Verity version 5.5), performing searches will fail and throw the following error:

Content Server Request Failed
Unable to retrieve search results. Error (): Couldnt find Install Dir
[ Details <javascript:toggleElemDisplay('stackTrace')> ]
intradoc.common.ServiceException: Error (): Couldn't find Install Dir
at intradoc.server.SearchManager.retrieveSearchInfo(Unknown Source)
at intradoc.server.SearchService.retrieveSearchInfo(Unknown Source)
at intradoc.server.SearchService.doLocalSearch(Unknown Source)
at intradoc.server.SearchService.getSearchResults(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at intradoc.common.IdcMethodHolder.invokeMethod(Unknown Source)
at intradoc.common.ClassHelperUtils.executeMethodEx(Unknown Source)
at intradoc.common.ClassHelperUtils.executeMethod(Unknown Source)
at intradoc.server.Service.doCodeEx(Unknown Source)
at intradoc.server.Service.doCode(Unknown Source)
at intradoc.server.ServiceRequestImplementor.doAction(Unknown Source)
at intradoc.server.Service.doAction(Unknown Source)
at intradoc.server.ServiceRequestImplementor.doActions(Unknown Source)
at intradoc.server.Service.doActions(Unknown Source)
at intradoc.server.ServiceRequestImplementor.executeActions(Unknown Source)
at intradoc.server.Service.executeActions(Unknown Source)
at intradoc.server.ServiceRequestImplementor.doRequest(Unknown Source)
at intradoc.server.Service.doRequest(Unknown Source)
at intradoc.server.ServiceManager.processCommand(Unknown Source)
at intradoc.server.IdcServerThread.run(Unknown Source)

Cause

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