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Microsoft Office 2007 Documents Either Do Not Open In Office or Open In Web Browsers As Zip Files (Doc ID 751219.1)

Last updated on FEBRUARY 02, 2018

Applies to:

Oracle Healthcare Transaction Base - Version 11.5.10 to 12.1.2 [Release 11.5 to 12]
Oracle Content Services - Version 10.1.2.0.0 to 11.1.0.7.0 [Release AS10gR2 to AS10gR3]
Oracle HTTP Server - Version 10.1.2.0.0 to 11.1.2.0.0 [Release AS10gR2 to Oracle11g]
Oracle WebCenter Content - Version 6.2.0 to 10.1.3.3.4 [Release Stellent to 10gR3]
Information in this document applies to any platform.
***Checked for relevance on 12-Apr-2013***

Symptoms

Upon attempt to view a Native or Webviewable Microsoft Office 2007 document (the new OpenXML-based files), the web browser attempts to open the files but fails with a browser/Office error, or the web browser attempts to open the files in a ZIP application instead of the corresponding Microsoft Office application (Word, Excel, PowerPoint).

Changes

Your Oracle application may have been recently migrated from a Microsoft Windows 2003 Server with the Internet Information Server (IIS 6) web server to Linux/UNIX with the Apache web server (also applies to IBM HTTPServer and Oracle HTTP Server).

and/or

You have just started allowing contributors to add Office 2007 OpenXML files to the application.

Cause

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