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Microsoft Office 2007 Documents Either Do Not Open In Office or Open In Web Browsers As Zip Files (Doc ID 751219.1)

Last updated on MAY 22, 2020

Applies to:

Oracle Healthcare Transaction Base - Version 11.5.10 and later
Oracle Content Services - Version 10.1.2.0.0 to 11.1.0.7.0 [Release AS10gR2 to AS10gR3]
Oracle HTTP Server - Version 10.1.2.0.0 to 11.1.2.0.0 [Release AS10gR2 to Oracle11g]
Oracle WebCenter Content - Version 7.0 and later
Information in this document applies to any platform.
***Checked for relevance on 12-Apr-2013***

Symptoms

Upon attempt to view a Native or Webviewable Microsoft Office 2007 document (the new OpenXML-based files), the web browser attempts to open the files but fails with a browser/Office error, or the web browser attempts to open the files in a ZIP application instead of the corresponding Microsoft Office application (Word, Excel, PowerPoint).

Changes

Your Oracle application may have been recently migrated from a Microsoft Windows 2003 Server with the Internet Information Server (IIS 6) web server to Linux/UNIX with the Apache web server (also applies to IBM HTTPServer and Oracle HTTP Server).

and/or

You have just started allowing contributors to add Office 2007 OpenXML files to the application.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 Web Server Solution 1: Add each Office OpenXML mime type to the <apache>/etc/mime.types and restart Apache.
 Web Server Solution 2: Add a more general OpenXML mime type to <apache>/etc/mime.types and restart Apache.
 Web Server Solution 3: Add the above solution's (either #1 or #2) mime types to the <apache>/conf/httpd.conf and restart Apache.
 Final implementation steps for all solutions:
 Universal Content Management (UCM), Universal Records Management (URM):
 iRecruitment:
 Content Services/Database/Web:
 Note:  Older versions of Configuration Manager will only accept 30 characters for the mime type.

 Other reference material:
References

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