Microsoft Office 2007 Documents Either do Not Open In Office or Open In Web Browsers As Zip Files
(Doc ID 751219.1)
Last updated on AUGUST 23, 2023
Applies to:
Oracle Healthcare Transaction Base - Version 11.5.10 and later Oracle Content Services - Version 10.1.2.0.0 to 11.1.0.7.0 [Release AS10gR2 to AS10gR3] Oracle HTTP Server - Version 10.1.2.0.0 to 11.1.2.0.0 [Release AS10gR2 to Oracle11g] Oracle WebCenter Content - Version 7.0 and later Information in this document applies to any platform.
Symptoms
Upon attempt to view a Native or Webviewable Microsoft Office 2007 document (the new OpenXML-based files), the web browser attempts to open the files but fails with a browser/Office error, or the web browser attempts to open the files in a ZIP application instead of the corresponding Microsoft Office application (Word, Excel, PowerPoint).
Changes
Your Oracle application may have been recently migrated from a Microsoft Windows 2003 Server with the Internet Information Server (IIS 6) web server to Linux/UNIX with the Apache web server (also applies to IBM HTTPServer and Oracle HTTP Server).
and/or
You have just started allowing contributors to add Office 2007 OpenXML files to the application.
Cause
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