My Oracle Support Banner

"User logon already exists with a different SID" Error Message Occurs When Accessing IPM Process Tools (Doc ID 751375.1)

Last updated on JUNE 30, 2016

Applies to:

Oracle Imaging and Process Management - Version 4.0.3.0.0 to 10.1.3.6 [Release Stellent to 10gR3]
Information in this document applies to any platform.

Symptoms

When logging into a production client and attempting to access Process related tools (Inbox, Worklist, Map Viewer, etc), the following error message is shown:

Error Adding\Updating User 'username', UserId: xxx, UserLogon: '\\domain\username', SID: 'S-x-x-xx-xxxxxxxxx-xxxxxxxxx-xxxxxxxxx-xxx'. User logon already exists with a different SID.

Changes

The system has likely either been moved across domains, or some other changes have been made to security.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.