"User logon already exists with a different SID" Error Message Occurs When Accessing IPM Process Tools
(Doc ID 751375.1)
Last updated on MAY 06, 2024
Applies to:
Oracle Imaging and Process Management - Version 4.0.3.0.0 to 10.1.3.6 [Release Stellent to 10gR3]Information in this document applies to any platform.
Symptoms
When logging into a production client and attempting to access Process related tools (Inbox, Worklist, Map Viewer, etc), the following error message is shown:
Error Adding\Updating User 'username', UserId: xxx, UserLogon: '\\domain\username', SID: 'S-x-x-xx-xxxxxxxxx-xxxxxxxxx-xxxxxxxxx-xxx'. User logon already exists with a different SID.
Changes
The system has likely either been moved across domains, or some other changes have been made to security.
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |