"User logon already exists with a different SID" Error Message Occurs When Accessing IPM Process Tools (Doc ID 751375.1)

Last updated on JUNE 30, 2016

Applies to:

Oracle Imaging and Process Management - Version 4.0.3.0.0 to 10.1.3.6 [Release Stellent to 10gR3]
Information in this document applies to any platform.

Symptoms

When logging into a production client and attempting to access Process related tools (Inbox, Worklist, Map Viewer, etc), the following error message is shown:

Error Adding\Updating User 'username', UserId: xxx, UserLogon: '\\domain\username', SID: 'S-x-x-xx-xxxxxxxxx-xxxxxxxxx-xxxxxxxxx-xxx'. User logon already exists with a different SID.

Changes

The system has likely either been moved across domains, or some other changes have been made to security.

Cause

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