Upon Search, Browse, Refresh, or View Properties of a Contribution Folder (via the WCC Interface or WebDAV/DIS), Sun Java 1.6 for Linux 64-bit Dumps "hs_err_pidnnnn.log" with Error: "SIGSEGV (0xb)" (Doc ID 763511.1)

Last updated on MAY 18, 2017

Applies to:

Oracle WebCenter Content - Version 7.5.1 to 11.1.1.5.0 [Release Stellent to 11g]
Red Hat Enterprise Linux Advanced Server x86-64 (AMD Opteron Architecture)
x86 64 bit
SUSE \ UnitedLinux x86-64
Linux x86-64

Symptoms

Upon users selecting to view WebCenter Content (WCC, formerly UCM) content server's Contribution Folders' contents or Properties, the Folders service does not run nor is an error is reported by content server in its logs or server output; however, the Java process dumps the below SIGSEGV runtime error log in the content server bin directory labeled hs_err_pidxxxxx.log. Other aspects of content server appear to function as-designed. The expected result is that users can view Contribution Folders' contents or Properties without any errors.


Error example (may not exactly match your specific environment):

#
# An unexpected error has been detected by Java Runtime Environment:
#
# SIGSEGV (0xb) at pc=0x0000002a95ae2ace, pid=7551, tid=1084438880
#
# Java VM: Java HotSpot(TM) 64-Bit Server VM (1.6.0-b105 mixed mode)
# Problematic frame:
# V [libjvm.so+0x45eace]
#
# If you would like to submit a bug report, please visit:
# http://java.sun.com/webapps/bugreport/crash.jsp
#

--------------- T H R E A D ---------------

Current thread (0x0000002adef52800): JavaThread "CompilerThread1" daemon [_thread_in_native,
id=7583]

siginfo:si_signo=11, si_errno=0, si_code=1, si_addr=0x0000000000000008

Registers:
RAX=0x0000002ae2e380a0, RBX=0x0000000040a31bf0, RCX=0x0000000000000000, RDX=0x0000000000000000
RSP=0x0000000040a314d0, RBP=0x0000000040a31520, RSI=0x0000002ae47ef380, RDI=0x0000002ae5ff4c10
R8 =0x0000000000000000, R9 =0x0000002ae2a36830, R10=0x000000000000075d, R11=0x000000000000075d
R12=0x0000002ae2a38d98, R13=0x0000002ae47ef380, R14=0x0000000040a31bd0, R15=0x0000002ae2a19868
RIP=0x0000002a95ae2ace, EFL=0x0000000000010287, CSGSFS=0x000000000000af7e, ERR=0x0000000000000004
TRAPNO=0x000000000000000e

Top of Stack: (sp=0x0000000040a314d0)
0x0000000040a314d0: 0000000000000080 0000002ae2eeee89
0x0000000040a314e0: 0000002ae2a38d99 0000002ae4ce2f21
0x0000000040a314f0: 0000000040a31bf0 0000002ae2a19868
0x0000000040a31500: 0000000040a31610 0000002ae47ef380
0x0000000040a31510: 0000000040a31630 0000000000000003
0x0000000040a31520: 0000000040a31590 0000002a95ae27a6
0x0000000040a31530: 0000002ae2aea328 0000002ae5775730
0x0000000040a31540: 0000000300000004 0000000000000000
0x0000000040a31550: 0000000040a315f0 0000000040a31630
0x0000000040a31560: 0000000040a31bd0 0000002ae2eabdf0
0x0000000040a31570: 0000002ae4ce2f90 0000000040a31bd0
0x0000000040a31580: 0000000040a315f0 0000000000000001
0x0000000040a31590: 0000000040a31680 0000002a95ae002e
0x0000000040a315a0: 0000000040a315d0 0000000040a31610
0x0000000040a315b0: 0000002ae4ce2f20 0000000040a31df0
0x0000000040a315c0: 0000000040a31630 0000002adef52d60
0x0000000040a315d0: 0000000040a31c40 0000002a95b675a1
0x0000000040a315e0: 0000000000000000 0000000040a31df0
0x0000000040a315f0: 0000002adef52d60 0000008000000100
0x0000000040a31600: 0000002ae2eacfa0 0000002a000000c9
0x0000000040a31610: 0000002ae2ea7870 0000002ae2eabc80
0x0000000040a31620: 0000002ae2ea7860 0000002adef52d60
0x0000000040a31630: 0000002a95e59550 0000002adef52d60
0x0000000040a31640: 0000000000000080 0000002ae2eac200
0x0000000040a31650: 0000000040a32040 0000000040a31ca0
0x0000000040a31660: 0000000040a32ef0 0000000040a325c0
0x0000000040a31670: 0000000000000029 0000000040a31df0
0x0000000040a31680: 0000000040a32120 0000002a958835eb
0x0000000040a31690: 0000002adef531e8 0000000000000000
0x0000000040a316a0: 0000000000000000 0000000040a320b0
0x0000000040a316b0: 0000002adef52d60 0000002ae31ec340
0x0000000040a316c0: 0000002ae31f34a0 0000002ae31f4328

Instructions: (pc=0x0000002a95ae2ace)
0x0000002a95ae2abe: 66 90 49 8b be b0 00 00 00 45 89 c0 4a 8b 0c c7
0x0000002a95ae2ace: 4c 8b 59 08 49 83 3b 00 75 2f 8b 73 08 66 66 90

Stack: [0x0000000040933000,0x0000000040a34000), sp=0x0000000040a314d0, free space=1017k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
V [libjvm.so+0x45eace]
V [libjvm.so+0x45e7a6]
V [libjvm.so+0x45c02e]
V [libjvm.so+0x1ff5eb]
V [libjvm.so+0x1fcedc]
V [libjvm.so+0x1a074e]
V [libjvm.so+0x204e0b]
V [libjvm.so+0x2047bc]
V [libjvm.so+0x5be869]
V [libjvm.so+0x5b8f22]
V [libjvm.so+0x4b454e]

[ other JVM thread data ]

Current CompileTask:
C2:707 collections.CollectionHelper$1.compare(Ljava/lang/Object;Ljava/lang/Object;)I (425
bytes)

or

Current CompileTask:
C2:2376 collections.CollectionHelper$FoldersCompare.compare(Ljava/lang/Object;Ljava/la
ng/Object;)I (425 bytes)

Changes

You have installed a new, upgraded to, or reconfigured WCC content server on a 64-bit Linux platform where you have specified for Content Server to use Sun Java for 64-bit Linux and/or enabled the folders_g component.

Cause

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