Unable to Delete External User from the Content Server (Doc ID 791408.1)

Last updated on MAY 17, 2017

Applies to:

Oracle WebCenter Content - Version 10.1.3.3.3 to 10.1.3.5.0 [Release 10gR3]
Information in this document applies to any platform.
***Checked for relevance on 16-Sep-2013***

Symptoms

An external user from Active Directory (AD) is not able to be deleted from the Content Server User Admin applet.

Universal Content Manager (UCM) will return the following error when trying to delete the user:

Event generated by user 'sysadmin' at host 'supbasevm2003:90'. intradoc.common.ServiceException: error result netscape.ldap.LDAPException: error result [ Details ]
An error has occurred. The stack trace below shows more information.

!csUserEventMessage,sysadmin, !$!syExceptionType2,intradoc.common.ServiceException,error result!syExceptionType2,netscape.ldap.LDAPException,error result intradoc.common.ServiceException: error result
at intradoc.provider.LdapConnection.handleLdapException(LdapConnection.java:1163)
at intradoc.provider.LdapConnection.read(LdapConnection.java:699)
at intradoc.provider.LdapUserProvider.loadExtendedInfo(LdapUserProvider.java:668)
at intradoc.provider.LdapUserProvider.checkCredentials(LdapUserProvider.java:566)
at ldap.ActiveDirectoryLdapProvider.checkCredentials(ActiveDirectoryLdapProvider.java:54)
at intradoc.server.UserStorageImplementor.checkExternalProvidersForUser(UserStorageImplementor.java:646)
at intradoc.server.UserStorageImplementor.retrieveUserDatabaseProfileDataImplement(UserStorageImplementor.java:309)
at intradoc.server.UserStorage.retrieveUserDatabaseProfileDataEx(UserStorage.java:164)
at intradoc.server.UserStorage.retrieveUserDatabaseProfileDataFull(UserStorage.java:99)
at intradoc.server.UserService.retrieveUserDatabaseProfileDataEx(UserService.java:499)
at intradoc.server.UserService.retrieveUserDatabaseProfileData(UserService.java:486)
at intradoc.server.UserService.loadUserAndCheckEditAllowed(UserService.java:1106)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at intradoc.common.IdcMethodHolder.invokeMethod(ClassHelperUtils.java:466)
at intradoc.common.ClassHelperUtils.executeMethodEx(ClassHelperUtils.java:128)
at intradoc.common.ClassHelperUtils.executeMethod(ClassHelperUtils.java:113)
at intradoc.server.Service.doCodeEx(Service.java:507)
at intradoc.server.Service.doCode(Service.java:472)
at intradoc.server.ServiceRequestImplementor.doAction(ServiceRequestImplementor.java:1353)
at intradoc.server.Service.doAction(Service.java:452)
at intradoc.server.ServiceRequestImplementor.doActions(ServiceRequestImplementor.java:1194)
at intradoc.server.Service.doActions(Service.java:447)
at intradoc.server.ServiceRequestImplementor.executeActions(ServiceRequestImplementor.java:1114)
at intradoc.server.Service.executeActions(Service.java:433)
at intradoc.server.ServiceRequestImplementor.doRequest(ServiceRequestImplementor.java:635)
at intradoc.server.Service.doRequest(Service.java:1707)
at intradoc.server.ServiceManager.processCommand(ServiceManager.java:359)
at intradoc.server.IdcServerThread.run(IdcServerThread.java:197)
Caused by: netscape.ldap.LDAPException: error result (34); 0000208F: NameErr: DSID-031001BA, problem 2006 (BAD_NAME), data 8350, best match of: 'SUPPORTDOMAIN8'�; Invalid DN syntax
at netscape.ldap.LDAPConnection.checkMsg(LDAPConnection.java:4852)
at netscape.ldap.LDAPConnection.checkSearchMsg(LDAPConnection.java:2624)
at netscape.ldap.LDAPConnection.search(LDAPConnection.java:2587)
at netscape.ldap.LDAPConnection.read(LDAPConnection.java:2104)
at netscape.ldap.LDAPConnection.read(LDAPConnection.java:1984)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at intradoc.common.ClassHelper.invokeRawEx(ClassHelper.java:185)
at intradoc.common.ClassHelper.invokeRaw(ClassHelper.java:165)
at intradoc.provider.LdapConnection.read(LdapConnection.java:695)
... 29 more

Cause

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