Unable to Edit IPM Document Annotations Because the Annotation is Already Locked (Doc ID 795535.1)

Last updated on JUNE 29, 2015

Applies to:

Oracle Imaging and Process Management - Version 4.0.3.0.0 and later
Information in this document applies to any platform.

Symptoms

When a user opens a document in an Oracle IPM Viewer and attempts to add or remove an annotation,  the following message is received:

Message received when using the Windows client:

"Annotations are currently locked by: machine\UserName"

Message received when using the Web Client

"Annotations are currently locked by another user"

Cause

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