Refinery Service Will Not Start When PDFConverter Component Is Enabled (Doc ID 862653.1)

Last updated on APRIL 10, 2024

Applies to:

Symptoms

On a Windows 2003 Server the Refinery service will not start when the PDFConverter component is enabled.  No error is recorded in the Refinery log. The services control panel applet returns the error as a message box from the services control panel applet:

Could not start the IDC Inbound Refinery Service refinery service on Local Computer.
Error 1053: the service did not respond to the start or control request in a timely fashion.

After examining the Inbound Refinery log it was found that there is a method not found IsPrinterInstalled in the NativeOSUtils component.  The following stack tracie is recorded in the Refinery Service log:

(internal) 12.22 09:37:32.781 main intradoc.common.NativeOsUtils.is
PrinterInstalled(Ljava/lang/String;)Z-exception stack
java.lang.NoSuchMethodError: intradoc.common.NativeOsUtils.isPrinterInstalled(Lj
ava/lang/String;)Z
    at pdfconverter.PDFCInstaller.verifyWin32Printer(PDFCInstaller.java:143)
    at pdfconverter.PDFCInstaller.configureWin32(PDFCInstaller.java:75)
    at pdfconverter.PDFCInstaller.doFilter(PDFCInstaller.java:57)
    at intradoc.shared.PluginFilters.filter(PluginFilters.java:94)
    at intradoc.server.IdcExtendedLoader.executeFilter(IdcExtendedLoader.jav
a:289)
    at docrefinery.server.RefExtendedLoader.extraAfterRefineryInit(RefExtend
edLoader.java:30)
    at docrefinery.server.RefSystemLoader.finishInit(RefSystemLoader.java:13
8)
    at docrefinery.server.RefSystemLoader.init(RefSystemLoader.java:67)
    at docrefinery.server.RefServerManager.init(RefServerManager.java:92)
    at IdcRefinery.init(IdcRefinery.java:47)
    at IdcRefinery.main(IdcRefinery.java:33)
intradoc.common.NativeOsUtils.isPrinterInstalled(Ljava/lang/String;)Z

Cause

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