RM/URM Will Not Start - Error Is apFilterInstantiationError,RmaEmail.InstallFilter,extraAfterServicesLoadInit

(Doc ID 863063.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle WebCenter Content - Version: 10.1.3.3.3 and later   [Release: 10gR3 and later ]
Information in this document applies to any platform.
Oracle Universal Content Management - Version: 10.1.3.3.3

Symptoms

When installing Records Manager or Universal Records Manager the following error message occurs when restarting.

Failed to initialize the server.
(internal) 07.21 12:01:34.322 main !csFailedToInitServer (!apFilterInstantiationError,RmaEmail.InstallFilter,extraAfterServicesLoadInit!apUnableToInstantiateClass,RmaEmail.InstallFilter,RmaEmail.InstallFilter,RmaEmail.InstallFilter)-exception stack
intradoc.common.ServiceException: !apFilterInstantiationError,RmaEmail.InstallFilter,extraAfterServicesLoadInit!apUnableToInstantiateClass,RmaEmail.InstallFilter,RmaEmail.InstallFilter,RmaEmail.InstallFilter
at intradoc.shared.ComponentClassFactory.createClassInstance(ComponentClassFactory.java:161)
at intradoc.shared.PluginFilters.filter(PluginFilters.java:70)
at intradoc.server.IdcExtendedLoader.executeFilter(IdcExtendedLoader.java:289)
at intradoc.server.IdcExtendedLoader.extraAfterServicesLoadInit(IdcExtendedLoader.java:274)
at intradoc.server.IdcSystemLoader.loadServiceData(IdcSystemLoader.java:918)
at intradoc.server.IdcServerManager.init(IdcServerManager.java:118)
at IdcServer.init(IdcServer.java:64)
at IdcServer.main(IdcServer.java:37)
Caused by: java.lang.ClassNotFoundException: RmaEmail.InstallFilter
at java.net.URLClassLoader$1.run(URLClassLoader.java:200)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(URLClassLoader.java:188)
at java.lang.ClassLoader.loadClass(ClassLoader.java:306)
at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:268)
at java.lang.ClassLoader.loadClass(ClassLoader.java:251)
at java.lang.ClassLoader.loadClassInternal(ClassLoader.java:319)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Class.java:164)
at intradoc.shared.ComponentClassFactory.createClassInstance(ComponentClassFactory.java:148)
... 7 more

Cause

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