Content Repository Status is Down 'CIS' Unable to Establish Connection to The Server Permission Denied (Doc ID 864496.1)

Last updated on OCTOBER 25, 2023

Applies to:

Symptoms

WebCenter Portal was installed with the WebCenter Content (UCM) option and after registering the Content Repository using Fusion Middleware Control, the WebCenter Service for the Content Repository status is down. 

Steps to Reproduce:

1. Login to Fusion Middleware Control.
   http://<HOSTNAME>:<ADMIN_SERVER_PORT>/em 
2. Under "WebCenter" click "WebCenter (WLS_Spaces).
3. On the right panel under "WebCenter Services" the "Content Repositories" status is "DOWN" 

The Content Server log shows:

1. Login to: http://<HOSTNAME>:<PORT>/cs
2. Expand "Administration" (Left Menu)
3. Expand "Log File"
4. Click "Content Server logs"

Event generated by user 'sysadmin' at host 'CIS'. Unable to establish connection to the server. Permission denied. Address 'xx.yy.xx.zz' is not an allowable remote socket address. Permission denied. Address 'xx.yy.xx.zz' is not an allowable remote socket address. [ Details ]

An error has occurred. The stack trace below shows more information.

!csUserEventMessage,sysadmin,CIS!$!csUnableToConnectToServer!csIncomingAddressNotAllowed,xx.yy.xx.zz!csIncomingAddressNotAllowed,xx.yy.xx.zz
intradoc.common.ServiceException: !csUnableToConnectToServer!csIncomingAddressNotAllowed,xx.yy.xx.zz
at intradoc.server.ServiceRequestImplementor.buildServiceException(ServiceRequestImplementor.java:1742)
at intradoc.server.Service.buildServiceException(Service.java:1997)
at intradoc.server.Service.createServiceExceptionEx(Service.java:1991)
at intradoc.server.Service.createServiceException(Service.java:1986)
at intradoc.server.ServiceSecurityImplementor.validateRemoteClientConnectionPrivilege(ServiceSecurityImplementor.java:844) 

Changes

1.  Identity Store was configured using this documentation: Configuring the Identity Store
2.  Content Repository was registered in the Fusion Middleware Control, using this documentation: Registering Content Repositories Using Fusion Middleware Control

Cause