Receiving "helperservice: data exception" Error When Checking in Documents (Doc ID 884222.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle WebCenter Content - Version 10.1.3.5.0 and later
Information in this document applies to any platform.

Symptoms

When checking in documents, the following error is received in the logs:

helperservice: data exception in INDEXERSTATE.RECORDWEBCHANGE_SUB IndexerState.IindexerState Unable to find query 'IndexerState.IindexerState'.

An error has occurred. The stack trace below shows more information.

!$helperservice: data exception in INDEXERSTATE.RECORDWEBCHANGE_SUB IndexerState.IindexerState
!csUnableToFindQuery,IndexerState.IindexerState

intradoc.data.DataException: !csUnableToFindQuery,IndexerState.IindexerState
at intradoc.jdbc.JdbcConnection.getQueryDefAllowMissing(JdbcConnection.java:394)
at intradoc.jdbc.JdbcConnection.getQueryDef(JdbcConnection.java:373)
at intradoc.jdbc.JdbcWorkspace.execute(JdbcWorkspace.java:627)
at helper.HelperUtils.execute(HelperUtils.java:1527)
at helper.HelperService.doAction(HelperService.java:692)
at helper.HelperService.doActions10g(HelperService.java:383)
at helper.HelperService.doActions(HelperService.java:119)
at helper.HelperUtils.executeService(HelperUtils.java:3185)
at helper.HelperUtils.executeService(HelperUtils.java:3031)
at helper.HelperUtils.executeService(HelperUtils.java:3027)
at helper.HelperUtils.executeService(HelperUtils.java:3023)
at helper.HelperFilters.doFilter(HelperFilters.java:1287)
at intradoc.shared.PluginFilters.filter(PluginFilters.java:94)
at intradoc.indexer.IndexerBulkLoader.createBulkLoad(IndexerBulkLoader.java:334)
at intradoc.indexer.IndexerBulkLoader.doWork(IndexerBulkLoader.java:165)
at intradoc.indexer.Indexer.doIndexing(Indexer.java:438)
at intradoc.indexer.Indexer.buildIndex(Indexer.java:347)
at intradoc.server.IndexerMonitor.doIndexing(IndexerMonitor.java:1012)
at intradoc.server.IndexerMonitor$4.run(IndexerMonitor.java:832)

Changes

The system may have recently been upgraded to a newer Update Bundle.

Cause

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