Receiving Error "Can't read from volume" When Attempting to View an Image from the IPM Search Results Tool (Doc ID 885724.1)

Last updated on FEBRUARY 26, 2015

Applies to:

Oracle Imaging and Process Management - Version 7.6.2.0.0 and later
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

When attempting to view an image from the IPM Search Results tool, the following error message occurs:

"Can't read from volume *********"

When viewing images from other platters in the jukebox, the images return as expected.

The corresponding error in the log file is:

"Error is 24760 - Could not locate register record on %(1)Fs"



Cause

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