Pipeline Rating Errors "Customer Login Not Found" Or "Customer Service Not Found"
Last updated on MARCH 27, 2018
Applies to:Oracle Communications Billing and Revenue Management - Version 188.8.131.52.0 to 184.108.40.206.0 [Release 7.3.0 to 7.5.0]
Information in this document applies to any platform.
***Checked for relevance on 03-Aug-2014***
*** Checked for relevance on 01-29-2016 ***
Several CDRs are rejected by the Pipeline Rating Engine, with errors like below in the Stream log:
09.12.2009 13:08:21 Customer service not found: identifier=(22210140347****) prefix=(VOICE) serviceCode=().
although correct MSISDN and IMSI records are found in the service_t and service_alias_list_t tables.
1. Create a account with GSM service and the Service alias list having value as some number.
2. Increase the pin_virtual_time by 10 days.
3. Change the MSISDN using the PCM_OP_CUST_UPDATE_SERVICES.
The input flist used is:
0 PIN_FLD_PROGRAM_NAME STR  "Test case"
0 PIN_FLD_SERVICES ARRAY  allocated 20, used 3
1 PIN_FLD_PASSWD_CLEAR STR  "XXXX"
1 PIN_FLD_POID POID  0.0.0.1 /service/telco/gsm 71038494 0
1 PIN_FLD_ALIAS_LIST ARRAY  allocated 20, used 1
2 PIN_FLD_NAME STR  "089108721"
4. Rate a CDR with CDR date greater than pin_virtual_time when the change happened.
This CDR will be rejected with the "customer login not found" error.
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