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FW: Class Not Found Error When Trying to Use XAI Business Adapter (Doc ID 1051373.1)

Last updated on JUNE 04, 2024

Applies to:

Oracle Utilities Customer Care and Billing - Version to [Release 2.2]
Oracle Utilities Framework - Version to [Release 2.2]
Information in this document applies to any platform.


The system appears to be missing appropriate java classes that the Business Adapter needs to parse inbound messages. The service fails for our new custom XAI Inbound Service as well as the base F1-EmailService -- both return the exact same error message in the server log.

This is the full error message we receive in the server log when submitting a message to the XAI Submission screen:


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