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Error 'Connection to JVM 15 being shunned' in CCB v.2.2.0 (Doc ID 1060839.1)

Last updated on JUNE 03, 2024

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.2.0.0 and later
Information in this document applies to any platform.

Goal

**Disclaimer:** This KM article may include the following abbreviations:

CCB/CC&B - Oracle Utilities Customer Care and Billing
OUAF/FW - Oracle Utilities Framework
JVM - Java Virtual Machine
SOA - Service-oriented architecture

Getting the following error into the spl_service.log and the user gets a "The Server has encountered an error" message on their screen. This seems to happen when the meter services users are entering meter reads. This error occurs 2-3 times a day and sometimes not at all. It also occurs for random users. This error is also causing our webserver to crash.

Error from spl_service.log:


User had the following setup:
- 50-60 concurrent users with 140 users total.
- 2 JVM Child processes. (Run configureENV.sh. Number of JVM Child processes = 2)

Solution

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