Error 'Connection to JVM 15 being shunned' in CCB v.2.2.0
(Doc ID 1060839.1)
Last updated on MAY 23, 2019
Applies to:Oracle Utilities Customer Care and Billing - Version 18.104.22.168 and later
Information in this document applies to any platform.
CCB/CC&B - Oracle Utilities Customer Care and Billing
OUAF/FW - Oracle Utilities Framework
JVM - Java Virtual Machine
SOA - Service-oriented architecture
Getting the following error into the spl_service.log and the user gets a "The Server has encountered an error" message on their screen. This seems to happen when the meter services users are entering meter reads. This error occurs 2-3 times a day and sometimes not at all. It also occurs for random users. This error is also causing our webserver to crash.
Error from spl_service.log:
INFO (cobol.host.RemoteJVMConnectionImpl) Connection to JVM 15 being shunned
ERROR (cobol.host.RemoteJVMConnectionImpl) An exception has occurred calling the remote JVM
ERROR (support.cobol.AbstractCobolProgram) An exception occurred calling cobol
ERROR (api.service.ServiceExecutionPolicy) Rollback: Default failed
ERROR (support.context.SessionExecutable) Caught exception from SessionExecutable.execute()
User had the following setup:
- 50-60 concurrent users with 140 users total.
- 2 JVM Child processes. (Run configureENV.sh. Number of JVM Child processes = 2)
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