Error 'Connection to JVM 15 being shunned' in CCB v.2.2.0

(Doc ID 1060839.1)

Last updated on MARCH 01, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version: and later   [Release: 2.2 and later ]
Information in this document applies to any platform.


We are getting the following error in our spl_service.log and the user gets a "The Server has encountered an error" message on their screen. This seems to happen when our meter services users are entering meter reads. This error occurs 2-3 times a day and sometimes not at all. It also occurs for random users. This error is also causing our webserver to crash.

Error from spl_service.log:
ERROR ( An exception occurred invoking remote command.
INFO ( Connection to JVM 15 being shunned
ERROR ( An exception has occurred calling the remote JVM
ERROR (support.cobol.AbstractCobolProgram) An exception occurred calling cobol
ERROR (api.service.ServiceExecutionPolicy) Rollback: Default failed
ERROR (support.context.SessionExecutable) Caught exception from SessionExecutable.execute()

User had the following setup:
- 50-60 concurrent users with 140 users total.
- 2 JVM Child processes. (Run Number of JVM Child processes = 2)


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