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Error 'Connection to JVM 15 being shunned' in CCB v.2.2.0 (Doc ID 1060839.1)

Last updated on MAY 23, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.2.0.0 and later
Information in this document applies to any platform.

Goal

**Disclaimer:** This KM article may include the following abbreviations:

CCB/CC&B - Oracle Utilities Customer Care and Billing
OUAF/FW - Oracle Utilities Framework
JVM - Java Virtual Machine
SOA - Service-oriented architecture

Getting the following error into the spl_service.log and the user gets a "The Server has encountered an error" message on their screen. This seems to happen when the meter services users are entering meter reads. This error occurs 2-3 times a day and sometimes not at all. It also occurs for random users. This error is also causing our webserver to crash.

Error from spl_service.log:

ERROR (cobol.host.OptimizedRemoteExecuterStub) An exception occurred invoking remote command.
INFO (cobol.host.RemoteJVMConnectionImpl) Connection to JVM 15 being shunned
ERROR (cobol.host.RemoteJVMConnectionImpl) An exception has occurred calling the remote JVM
ERROR (support.cobol.AbstractCobolProgram) An exception occurred calling cobol
ERROR (api.service.ServiceExecutionPolicy) Rollback: Default failed
ERROR (support.context.SessionExecutable) Caught exception from SessionExecutable.execute()


User had the following setup:
- 50-60 concurrent users with 140 users total.
- 2 JVM Child processes. (Run configureENV.sh. Number of JVM Child processes = 2)

Solution

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