My Oracle Support Banner


Last updated on NOVEMBER 18, 2020

Applies to:

Oracle Communications Order and Service Management - Version 6.3.1 and later
Information in this document applies to any platform.
Reviewed relevance


An order is running with status "in progress" and OSM gets a cancellation in-flight request. The scenario should be the following:

1. OSM waits the on-going task ends and starts the rollback in execution mode = undo.

2. Rollback of the first task successfully ends. During the rollback of the previous task, OSM gets an error from the external system. What happens at this point? Is OSM able to manage the same error handling approach?
If an error occurs in the "undo" execution mode, OSM task will stop in status "canceling". 
How can we have the error triggering the error handling process and once the error is successfully solved, go back to the main process still in the "execution" mode. Is there a way to do this with OSM?


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.