Plan And Deal Transition Scenarios
(Doc ID 1066913.1)
Last updated on MAY 03, 2023
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 and laterInformation in this document applies to any platform.
Symptoms
Through Customer Center, tried transitioning (generation change) from Plan A to Plan B. But, the Plan B is not listed there for transitioning.
Reproduction steps:
1. Create a PlanA, DealA, and ProductA with /service/ip.
2. Create a PlanB, DealB, and ProductB with /service/broadband.
3. In Plan A 'generation change' tab, add PlanB. Commit the plans.
4. In Customer Center, purchase Plan A
5. Then try transitioning to new plan Generation change.
6. No plan is coming in the list.
1. Create a PlanA, DealA, and ProductA with /service/ip.
2. Create a PlanB, DealB, and ProductB with /service/broadband.
3. In Plan A 'generation change' tab, add PlanB. Commit the plans.
4. In Customer Center, purchase Plan A
5. Then try transitioning to new plan Generation change.
6. No plan is coming in the list.
Expected: Plan B should be populated in the list and Generation change from plan A to plan B should be successful.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |