How To Customize, Assigning Bill Units To A Collection Agent, Automatically?
Last updated on MAY 26, 2010
Applies to:Oracle Communications Billing and Revenue Management - Version: 184.108.40.206.0
Information in this document applies to any platform.
PCM_OP_COLLECTIONS_ASSIGN_AGENT is called by Collections Center when a collection manager assigns a bill unit to a particular agent.
Use the PCM_OP_COLLECTIONS_POL_ASSIGN_AGENT policy opcode to automatically assign bill units to collections agents. By default, this policy opcode is an empty hook.
It is not so clear how to, just assign a collections scenario and schedule actions for the future. Is there any way of assigning bill units to agents, when assigning the scenario automatically?
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