JMService Could Not Start After Installlation of NMS, Log File Has Fatal Message "Failed to load supply nodes!" (Doc ID 1080458.1)

Last updated on NOVEMBER 09, 2016

Applies to:

Oracle Utilities Network Management System - Version 1.9.0 and later
Oracle Network Management for Utilities - DMS - Version 1.9.0 and later
Information in this document applies to any platform.

Symptoms

After completing the installation of 1.9.0.2 following the instructions in the installation guide, JMService failed to start.

The JMService log showed several errors:

 
02/18 10:33:08: 0x2b895011a7e0,ctp=0xd4076b8 **INFO*** JMService Initializing, Please Wait
02/18 10:33:08: 0x2b895011a7e0,ctp=0xd4076b8 DBS::getColumnInfo() 0 cols found or error
for table customer_sum
02/18 10:33:08: 0x41ecf940,ctp=0xd42f9e8 **ERROR** 0xd42f9e8 LocalResultConsumer failure:
ORA-00942: table or view does not exist

02/18 10:33:08: 0x2b895011a7e0,ctp=0xd4076b8 *ERROR* - sql failed:
result=-1 error='ORA-00942: table or view does not exist'
sql=[SELECT s.device_cls,s.device_idx,s.h_cls,s.h_idx,s.ncg,c.customer_count,c.revenue,
s.partition,c.critical_c,c.critical_k,c.critical_d,c.critical_both,s.phases,c.ddo,
c.x_coord,c.y_coord,0 FROM customer_sum c, supply_nodes s WHERE s.h_idx = c.supply_idx(+)
AND s.active in ('Y','A')]
host_vars=[{
}]
02/18 10:33:08: 0x2b895011a7e0,ctp=0xd4076b8 **FATAL** JMSupplyNodes::cacheSupplyNodes -
Failed to load supply nodes!
02/18 10:33:08: 0x2b895011a7e0,ctp=0xd4076b8 **INFO*** [JMService-6976] for [server01]
exiting...

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms