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After overriding the "WEB" password in CMSelfServiceConfig.properties an authentication error (401) is encountered during web self service account registration (Doc ID 1080481.1)

Last updated on OCTOBER 25, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.1.0 to 2.2.0.0.0 [Release 2.1 to 2.2]
Information in this document applies to any platform.

Symptoms

After overriding the "WEB" password in CMSelfServiceConfig.properties the following authentication error (401) is generated during web self service account registration:

- 2010-03-18 09:56:37,949 [AJPRequestHandler-RMICallHandler-9] ERROR (xai.servlet.XAIWSServlet) java.io.IOException: Server returned HTTP response code: 401 for URL: http://<server>:<port>/spl/XAIApp/classicxai
com.splwg.xai.servlet.XAIWSServlet$WSAuthenticationException: java.io.IOException: Server returned HTTP response code: 401 for URL: http://<server>:<port>/spl/XAIApp/classicxai
at com.splwg.xai.servlet.XAIWSServlet.authenticateUser(XAIWSServlet.java:149)
at com.splwg.xai.servlet.XAIWSServlet.doPost(XAIWSServlet.java:81)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:763)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:711)
at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:368)
at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:866)
at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:448)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:302)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:190)
at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260)
at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303)
at java.lang.Thread.run(Thread.java:595)
Caused by: java.io.IOException: Server returned HTTP response code: 401 for URL: http://<server>:<port>/spl/XAIApp/classicxai
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1149)
at com.splwg.xai.server.WSAuthenticationImpl.getResponse(WSAuthenticationImpl.java:257)
at com.splwg.xai.server.WSAuthenticationImpl.authenticateHTTPHeaderInformation(WSAuthenticationImpl.java:122)
at com.splwg.xai.servlet.XAIWSServlet.attemptClassicAuthentication(XAIWSServlet.java:160)
at com.splwg.xai.servlet.XAIWSServlet.authenticateUser(XAIWSServlet.java:139)

Cause

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In this Document
Symptoms
Cause
Solution

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