OC 'Change Study' Key Grayed Out For A User / RDC Does Not Show Studies
Last updated on MARCH 08, 2017
Applies to:Oracle Clinical Remote Data Capture Option - Version: 4.5.3
Information in this document applies to any platform.
PROBLEM DESCRIPTION: the 'CHANGE STUDY' button is missing and the 'FILE' menu options for changing the study are grayed out and missing in the SEARCH CRITERIA window.
Or, you receive the following error messages:
'User does not have access to any RDC accessible studies. Please contact your help desk.'
This also occurs when access RDC Onsite in Test mode
However, the condition manifests itself through the Studies drop down list.
OCCURRENCE PATTERNS: consistent, if user is not part of a group, the problem is limited to the individual; if a group is assigned, then all members of the group have the same experience.
WORKAROUNDS / HAS ALREADY TRIED: make user a superuser
OC NAV: Admin > Users > Oracle Accounts > Query up the user > click the 'Super User' check box > Save (button) > Exit (button).
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