Service Order Activation (SOA) Enhancement (Doc ID 1143745.1)

Purpose

This document provides information regarding the Service Order Activation (SOA) enhancments that were delivered in MetaSolv Solution 6.0.8+

Scope

Service Order Activation (SOA) allows companies to port a telephone number for a customer within a rate system from one switch to another. This allows a customer to keep the same telephone number if they change locations.

MetaSolv Solution does not handle the actual porting of numbers. That process is handled by third-party software applications developed for that purpose. But MetaSolv Solution submits requests to have a number ported into its telephone number inventory and responds to requests from other companies to port out telephone numbers.

The mechanism that allows MetaSolv to communicate with third-party software applications is the SOA API. This API provides all of the request information necessary for the third-party application to perform and receives information from the third-party application to update MetaSolv Solution telephone number inventory records.

The SOA API sends the appropriate data on the telephone number, the new and old service provider, due dates, and so on to the third-party application that communicates with the NPAC SMS, a governing body for the telecom industry that tracks where numbers are ported from the original switch where they were placed in service.

Numbers are ported in MetaSolv Solution by creating a special PSR order that has a SOA task associated. As a user, you will see a SOA task appear in the Work Queue task list, but you do not have to enter additional information to complete a SOA request.

The following types of telephone number requests will be supported for SOA transactions.

• Ported In
• Ported Out
• Port to Original (This is a Ported Out scenario with Disconnect activity on TN. This is a win back scenario of a ported out number)

Details

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