Primary Note for Primavera P6 Installation and Common Technical Questions or Issues (Doc ID 1148743.1)

Last updated on FEBRUARY 15, 2023

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 6.0 and later
Primavera P6 Professional Project Management - Version 6.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.2.0.0 and later
Primavera P6 Standard Project and Portfolio Management Cloud Service - Version 15.2.18.4 and later
Information in this document applies to any platform.

Details

This note answers the most frequently asked technical questions or issues about Primavera P6. If you would like to see additional content included within this Primary Note, please provide feedback to this document. For tips on how to provide feedback against a knowledge base document, please see <Note 1082789.1>.

Audience

The information contained in this note targets product administrators and end-users of the application. You can use this information when planning installations or looking for answers to the most common technical questions or issues.

Revision History

July 13, 2010 - Created
August 12, 2010 - Addition of new document under 'Review Common Installation, Media and Product Support Questions'
August 20, 2010 - Addition of new document under 'Review Common Installation, Media and Product Support Questions'
October 05, 2010 - Addition of new document under 'Review Common Technical Issues or Questions'
February 08, 2011 - Reconfigured for technical content only and merged application related content into its own Primary Note (Doc ID 1292929.1).
February 22, 2011 - Addition of P6 r8 Product Information Center
March 01, 2011 - Addition of KM Document to Installation Section - <Note 1299050.1>
March 02, 2011 - Addition of Multimedia knowledgebase section
March 03, 2011 - Addition of KM documents to configuring Progress Reporter and Web Access for JRE Versioning Control
March 10, 2011 - Addition of <Document 1287359.1> in Common Troubleshooting section
August 08, 2011 - Updated Product Documentation to point to the P6 EPPM & PPM document libraries for all release versions.
August 29, 2011 - Updated to include link for P6 8.1 Service Packs.
September 30, 2011 - Addition of Upgrade Advisor
December 09, 2011 - Addition of new MMKB Videos
June 13, 2012 - Addition of new MMKB Videos
August 07, 2012 - Addition of r8.2 Service Pack KM
September 07, 2012 - Addition of common issue KM
September 12, 2012 - Addition of MMKB Video
May 10, 2013 - Addition of General Documentation
January 08, 2014 - Addition of <Document 1612907.1> and <Note 1612845.1> in Common technical questions section
March 12, 2015 - Added links to What Are The Latest Patch Sets For Primavera P6 Release 8.3 (Both PPM and EPPM Releases)? <Note 1542433.1> and What Are The Latest Patch Sets For Primavera P6 Release 8.4 (Both PPM and EPPM Releases)? <Note 1941059.1> in Media Support Questions section
June 23, 2015 - Added P6 PPM 8.4 standalone video
July 6, 2016 - Added latest patch sets for 15.1, 15.2 and 16.1
April 26, 2017 - Added latest patch sets for 16.2 and log file locations
May 30, 2017 - Added 9 Top-Hitting documents

For a list of the most frequently asked application questions or issues about Primavera P6, please visit: Document 1292929.1: Primary Note For Primavera P6 Common Application Questions Or Issues

Actions

Review Common Media and Product Support Documentation Questions

Review the following list for common installation, media download or product support documentation questions and select the hyperlink for the appropriate document.

Documentation

General Documentation

Note Title Note Hyperlink

Oracle Primavera Support Policy for P6 EPPM / PPM Installation and Upgrade Walk-through Requests Document 1415998.1

Note Title Note Hyperlink

Primavera P6 Enterprise Project Portfolio Management Documentation Libraries Installation and Configuration Documentation for On-Premises Deployments
User and Integration Documentation
<Note 2084211.1>

Primavera P6 Professional Project Management Documentation Libraries Primavera P6 Professional Documentation
<Note 2084211.1>

Video How-to Demonstrations

Multimedia Knowledgebase Documents (MMKB)

Note Title Note Hyperlink

Creating Additional Project Management Databases using SQL Server demonstration [VIDEO] <Note 1457675.1>

Software Media Support Related Questions

Media Support Questions

Note Title Note Hyperlink

How to Download Primavera Product Software from Oracle's Software Delivery Cloud Website <Note 911662.1>

How To Receive Proactive Notifications For New Oracle Product Releases <Note 1174934.1>

Oracle Lifetime Support Policy For Primavera Products <Note 912870.1>

Where Are The Log Files Located For P6 Modules? <Note 1323009.1>

What are the latest Service Packs for Primavera version 7.0? <Note 1088089.1>

What Are The Latest Service Packs (SP) For Primavera P6 Release 8.1 (P6 R8.1)? <Note 1326979.1>

What Are The Latest Service Packs (SP) For Primavera P6 Release 8.2 (Both PPM and EPPM Releases)? <Note 1383213.1>

What Are The Latest Patch Sets For Primavera P6 Release 8.3 (Both PPM and EPPM Releases)? <Note 1542433.1>

What Are The Latest Patch Sets For Primavera P6 Release 8.4 (Both PPM and EPPM Releases)? <Note 1941059.1>

What Are The Latest Patch Sets For Primavera P6 Release 15.1 (Both PPM and EPPM Releases)? <Note 2005620.1>

What Are The Latest Patch Sets For Primavera P6 Release 15.2 (Both PPM and EPPM Releases)? <Note 2061766.1>

What Are The Latest Patch Sets For Primavera P6 Release 16.1 (Both PPM and EPPM Releases)?
<Note 2127558.1>

What Are The Latest Patch Sets For Primavera P6 Release 16.2 (Both PPM and EPPM Releases)?
<Note 2190969.1>

What Are The Latest Patch Sets For Primavera P6 Release 17 (Both PPM and EPPM Releases)?
<Note 2229381.1>

Common Installation or Upgrade Questions

Common Installation or Upgrade Questions

Note Title Note Hyperlink

How To Reconfigure Use Of A Specific Or Minimal JRE When Accessing Progress Reporter <Note 1301205.1>

How To Hardcode P6 Web Access To Use A Specific Java Runtime Environment (JRE) Version <Note 899568.1>

P6 Version 7.0 (P6 v7) Installation And Upgrade Roadmap Guides <Note 1068294.1>

How To Setup P6 v7 Web Access With Jboss 5.0.1.GA <Note 913922.1>

How To Configure SSL (HTTPs) Using JBoss Application Server with P6 Web Access <Note 909822.1>

Primavera P6 Re-Mastered Releases for Windows 64bit (x64) Editions and Windows 7 Support <Note 1074054.1>

How To Install P6 V7 Progress Reporter with Jboss. <Note 973422.1>

Minimal Permissions To Folders And Registry Keys Necessary To Run P6 Version 6.x (P6 v6.x) Client Applications <Note 911823.1>

Minimal Permissions To Folders And Registry Keys Necessary To Run P6 Version 7 (P6 v7) Client Applications <Note 1082738.1>

How To Install Primavera P6 On Citrix/Terminal Services <Note 900563.1>

P6 Client Installation Considerations on Windows Vista and Windows 7 Operating Systems <Note 911105.1>

Best Practices When Configuring Oracle Universal Content Management (OUCM) With Web Access (Doc ID ) <Note 1131125.1>

Configuring Microsoft SharePoint As The Content Repository For Web Access <Note 973315.1>

Integrating AutoVue with P6 Web Access Content Repository <Note 1126237.1>

Oracle Configuration Manager (OCM) Installation and Configuration with Primavera P6 and Contract Management <Note 1299050.1>

How To Move A P6 Database To A New Microsoft SQL Server <Note 1401226.1>

Note Title	Note Hyperlink
Oracle Primavera Support Policy for P6 EPPM / PPM Installation and Upgrade Walk-through Requests	Document 1415998.1

Note Title	Note Hyperlink
Primavera P6 Enterprise Project Portfolio Management Documentation Libraries	Installation and Configuration Documentation for On-Premises Deployments User and Integration Documentation <Note 2084211.1>
Primavera P6 Professional Project Management Documentation Libraries	Primavera P6 Professional Documentation <Note 2084211.1>

Note Title	Note Hyperlink
Creating Additional Project Management Databases using SQL Server demonstration [VIDEO]	<Note 1457675.1>

Note Title	Note Hyperlink
How to Download Primavera Product Software from Oracle's Software Delivery Cloud Website	<Note 911662.1>
How To Receive Proactive Notifications For New Oracle Product Releases	<Note 1174934.1>
Oracle Lifetime Support Policy For Primavera Products	<Note 912870.1>
Where Are The Log Files Located For P6 Modules?	<Note 1323009.1>
What are the latest Service Packs for Primavera version 7.0?	<Note 1088089.1>
What Are The Latest Service Packs (SP) For Primavera P6 Release 8.1 (P6 R8.1)?	<Note 1326979.1>
What Are The Latest Service Packs (SP) For Primavera P6 Release 8.2 (Both PPM and EPPM Releases)?	<Note 1383213.1>
What Are The Latest Patch Sets For Primavera P6 Release 8.3 (Both PPM and EPPM Releases)?	<Note 1542433.1>
What Are The Latest Patch Sets For Primavera P6 Release 8.4 (Both PPM and EPPM Releases)?	<Note 1941059.1>
What Are The Latest Patch Sets For Primavera P6 Release 15.1 (Both PPM and EPPM Releases)?	<Note 2005620.1>
What Are The Latest Patch Sets For Primavera P6 Release 15.2 (Both PPM and EPPM Releases)?	<Note 2061766.1>
What Are The Latest Patch Sets For Primavera P6 Release 16.1 (Both PPM and EPPM Releases)?	<Note 2127558.1>
What Are The Latest Patch Sets For Primavera P6 Release 16.2 (Both PPM and EPPM Releases)?	<Note 2190969.1>
What Are The Latest Patch Sets For Primavera P6 Release 17 (Both PPM and EPPM Releases)?	<Note 2229381.1>

Note Title	Note Hyperlink
How To Reconfigure Use Of A Specific Or Minimal JRE When Accessing Progress Reporter	<Note 1301205.1>
How To Hardcode P6 Web Access To Use A Specific Java Runtime Environment (JRE) Version	<Note 899568.1>
P6 Version 7.0 (P6 v7) Installation And Upgrade Roadmap Guides	<Note 1068294.1>
How To Setup P6 v7 Web Access With Jboss 5.0.1.GA	<Note 913922.1>
How To Configure SSL (HTTPs) Using JBoss Application Server with P6 Web Access	<Note 909822.1>
Primavera P6 Re-Mastered Releases for Windows 64bit (x64) Editions and Windows 7 Support	<Note 1074054.1>
How To Install P6 V7 Progress Reporter with Jboss.	<Note 973422.1>
Minimal Permissions To Folders And Registry Keys Necessary To Run P6 Version 6.x (P6 v6.x) Client Applications	<Note 911823.1>
Minimal Permissions To Folders And Registry Keys Necessary To Run P6 Version 7 (P6 v7) Client Applications	<Note 1082738.1>
How To Install Primavera P6 On Citrix/Terminal Services	<Note 900563.1>
P6 Client Installation Considerations on Windows Vista and Windows 7 Operating Systems	<Note 911105.1>
Best Practices When Configuring Oracle Universal Content Management (OUCM) With Web Access (Doc ID )	<Note 1131125.1>
Configuring Microsoft SharePoint As The Content Repository For Web Access	<Note 973315.1>
Integrating AutoVue with P6 Web Access Content Repository	<Note 1126237.1>
Oracle Configuration Manager (OCM) Installation and Configuration with Primavera P6 and Contract Management	<Note 1299050.1>
How To Move A P6 Database To A New Microsoft SQL Server	<Note 1401226.1>

Review Common Technical Issues or Questions

Review the following list for common technical issues or questions and select the hyperlink for the appropriate document.

Note Title Note Hyperlink

Primary Note For Primavera P6 Services <Note 1612845.1>

P6 Extended Schema: Technical Brief and Common Knowledge Base Documents <Note 1612907.1>

Hardware Recommendations For The P6 R8 Suite <Note 1267983.1>

Oracle | Primavera P6 License Model Including Best Practices To Track Concurrent Usage and Obtain A Current License Allocation <Note 1066722.1>

Troubleshooting P6 (Formally Known As Web Access) Issues <Note 1287359.1>

P6 Support And Deployment Instruction For WebLogic Clustering <Note 914098.1>

P6 Support And Deployment Instruction For WebSphere Clustering <Note 1186841.1>

How To Change Forgotten Schema User Passwords In An Oracle XE Instance For P6 Standalone Installations <Note 1228402.1>

Check Project Integrity Utility: Description of Utility Including Detailed SQL Statements Executed <Note 1083481.1>

How To Delete A User's Application User Preference Settings (Edit, User Preferences) If The Account Has Become Corrupted In Project Management Or Web Access <Note 894279.1>

Troubleshooting Oracle XE Issues With P6 Version 7 (P6 v7) Standalone Installation <Note 1097769.1>

How To Change The Default Ports For Jboss 5.0.1.GA <Note 913959.1>

How To: Create A Database Alias For Project Management or Methodology Management <Note 899068.1>

How to Gather Statistics on a SQL Database <Note 904287.1>

How to Validate a Project Management / Methodology Management Database Schema Post Version 6.2? <Note 911561.1>

How To Administer The Private Database Login Username And Password <Note 897434.1>

How To Reset Sys, System, and P6 Schema Passwords In An Oracle XE Instance For P6 Standalone Installations <Note 1228402.1>

How To Use Migrate.bat (Data Pump) To Move Data From One Database Into A Newly Created Database <Note 911740.1>

Error: "The database has not been configured to run background jobs." <Note 905203.1>

How To Move an Oracle XE Database (Standalone Installation) to a New Machine <Note 914210.1>

P6 Version 7.0 (P6 v7) Standalone Installation Using Default Locations With Oracle XE Does Not Install Correctly On x64 (64 bit) Based Operating Systems <Note 914199.1>

Error "ORA-12154: TNS: could not resolve the connect identifier specified." or "Description:ORA-12514: TNS:listener could not resolve SERVICE_NAME given in connect descriptor" <Note 898664.1>

Error: 'ORA-12528: TNS:listener: all appropriate instances are blocking new connections' When Connecting To The Project or Methodology Management Database' <Note 914099.1>

Error: "This user is already logged in. Please use another login name" When Logging Into Project Management or Methodology Management <Note 891328.1>

Ability For Import or Export To P3 Projects Is Not Available Because The Option is Grayed Out <Note 910992.1>

Error: Bad Public Username or Password. Database Server Error: ORA-12514: TNS:Listener Does Not Currently Know of Service Requested <Note 989573.1>

ORA-03114: Not Connected To ORACLE. <Note 908351.1>

ORA-00257: Archiver Error. Connect Internal Only Until Freed Received While Connected to Project Management or Methodology Management <Note 904011.1>

Bad public user name or password. Database Server Error: ORA-12505: TNS:Listener Does not Currently Know of SID Given in Connect Descriptor <Note 912095.1>

Error: ORA-03113: End-of-File on Communication Channel <Note 905731.1>

Bad Public UserName or Password. SQL Server Error: [DBNETLIB][ConnectionOpen(Connect())] 'SQL Server Does Not Exist or Access Denied' or 'Invalid Connection' <Note 912265.1>

Error: 'Bad Private Username or Password. Check The Public Group ID' Running Database Configuration Wizard <Note 907399.1>

ORA- 12952: The Request Exceeds The Maximum Allowed Database Size of 4 GB <Note 1235263.1>

Database Server Error ORA-12170: TNS: Connect Timeout Occurred <Note 1168743.1>

How To Rebuild The OBSPROJ Table In P6? <Note 908570.1>

How To Determine The Project Management (P6 Professional) Client, Database, P6 Web Access and Progress Reporter Version <Note 914490.1>

Error: "Primary Constraint PK_UAccess Cannot Insert Duplicate Key in Object UACCESS" or "Error: ORA-00001: Unique Constraint (ADMUSER.PK UACCESS) Violated" or "Exception TDBXError in Module PM.exe at $Address." When Logging Into P6 Professional <Note 896323.1>

How to Track or Audit Any Changes Made Within Project Management or Methodology Management <Note 907655.1>

How To: Validate a P6 EPPM or P6 PPM Database Schema Using 8.1 And Later Releases <Note 1342977.1>

How To Refresh Publication Data In The P6 EPPM Extended Schema <Note 1415675.1>

How To Administer The Private Database Login Username And Password For P6 EPPM R8.x onward <Note 1348248.1>

How to Reset a P6 Application User's Password in P6 Release 8.x if the Method of Authentication is Native? <Note 1339821.1>

How to Convert An EPPM DB to PPM DB or a PPM DB to EPPM DB? <Note 2088877.1>

Note Title	Note Hyperlink
Primary Note For Primavera P6 Services	<Note 1612845.1>
P6 Extended Schema: Technical Brief and Common Knowledge Base Documents	<Note 1612907.1>
Hardware Recommendations For The P6 R8 Suite	<Note 1267983.1>
Oracle \| Primavera P6 License Model Including Best Practices To Track Concurrent Usage and Obtain A Current License Allocation	<Note 1066722.1>
Troubleshooting P6 (Formally Known As Web Access) Issues	<Note 1287359.1>
P6 Support And Deployment Instruction For WebLogic Clustering	<Note 914098.1>
P6 Support And Deployment Instruction For WebSphere Clustering	<Note 1186841.1>
How To Change Forgotten Schema User Passwords In An Oracle XE Instance For P6 Standalone Installations	<Note 1228402.1>
Check Project Integrity Utility: Description of Utility Including Detailed SQL Statements Executed	<Note 1083481.1>
How To Delete A User's Application User Preference Settings (Edit, User Preferences) If The Account Has Become Corrupted In Project Management Or Web Access	<Note 894279.1>
Troubleshooting Oracle XE Issues With P6 Version 7 (P6 v7) Standalone Installation	<Note 1097769.1>
How To Change The Default Ports For Jboss 5.0.1.GA	<Note 913959.1>
How To: Create A Database Alias For Project Management or Methodology Management	<Note 899068.1>
How to Gather Statistics on a SQL Database	<Note 904287.1>
How to Validate a Project Management / Methodology Management Database Schema Post Version 6.2?	<Note 911561.1>
How To Administer The Private Database Login Username And Password	<Note 897434.1>
How To Reset Sys, System, and P6 Schema Passwords In An Oracle XE Instance For P6 Standalone Installations	<Note 1228402.1>
How To Use Migrate.bat (Data Pump) To Move Data From One Database Into A Newly Created Database	<Note 911740.1>
Error: "The database has not been configured to run background jobs."	<Note 905203.1>
How To Move an Oracle XE Database (Standalone Installation) to a New Machine	<Note 914210.1>
P6 Version 7.0 (P6 v7) Standalone Installation Using Default Locations With Oracle XE Does Not Install Correctly On x64 (64 bit) Based Operating Systems	<Note 914199.1>
Error "ORA-12154: TNS: could not resolve the connect identifier specified." or "Description:ORA-12514: TNS:listener could not resolve SERVICE_NAME given in connect descriptor"	<Note 898664.1>
Error: 'ORA-12528: TNS:listener: all appropriate instances are blocking new connections' When Connecting To The Project or Methodology Management Database'	<Note 914099.1>
Error: "This user is already logged in. Please use another login name" When Logging Into Project Management or Methodology Management	<Note 891328.1>
Ability For Import or Export To P3 Projects Is Not Available Because The Option is Grayed Out	<Note 910992.1>
Error: Bad Public Username or Password. Database Server Error: ORA-12514: TNS:Listener Does Not Currently Know of Service Requested	<Note 989573.1>
ORA-03114: Not Connected To ORACLE.	<Note 908351.1>
ORA-00257: Archiver Error. Connect Internal Only Until Freed Received While Connected to Project Management or Methodology Management	<Note 904011.1>
Bad public user name or password. Database Server Error: ORA-12505: TNS:Listener Does not Currently Know of SID Given in Connect Descriptor	<Note 912095.1>
Error: ORA-03113: End-of-File on Communication Channel	<Note 905731.1>
Bad Public UserName or Password. SQL Server Error: [DBNETLIB][ConnectionOpen(Connect())] 'SQL Server Does Not Exist or Access Denied' or 'Invalid Connection'	<Note 912265.1>
Error: 'Bad Private Username or Password. Check The Public Group ID' Running Database Configuration Wizard	<Note 907399.1>
ORA- 12952: The Request Exceeds The Maximum Allowed Database Size of 4 GB	<Note 1235263.1>
Database Server Error ORA-12170: TNS: Connect Timeout Occurred	<Note 1168743.1>
How To Rebuild The OBSPROJ Table In P6?	<Note 908570.1>
How To Determine The Project Management (P6 Professional) Client, Database, P6 Web Access and Progress Reporter Version	<Note 914490.1>
Error: "Primary Constraint PK_UAccess Cannot Insert Duplicate Key in Object UACCESS" or "Error: ORA-00001: Unique Constraint (ADMUSER.PK UACCESS) Violated" or "Exception TDBXError in Module PM.exe at $Address." When Logging Into P6 Professional	<Note 896323.1>
How to Track or Audit Any Changes Made Within Project Management or Methodology Management	<Note 907655.1>
How To: Validate a P6 EPPM or P6 PPM Database Schema Using 8.1 And Later Releases	<Note 1342977.1>
How To Refresh Publication Data In The P6 EPPM Extended Schema	<Note 1415675.1>
How To Administer The Private Database Login Username And Password For P6 EPPM R8.x onward	<Note 1348248.1>
How to Reset a P6 Application User's Password in P6 Release 8.x if the Method of Authentication is Native?	<Note 1339821.1>
How to Convert An EPPM DB to PPM DB or a PPM DB to EPPM DB?	<Note 2088877.1>