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Poor performance when previewing Item Values of a PSR order (Doc ID 1153593.1)

Last updated on FEBRUARY 03, 2022

Applies to:

Oracle Communications MetaSolv Solution - Version 6.0.15 and later
Information in this document applies to any platform.

Symptoms

MetaSolv Solution performance is slow when attempting to retrieve the Item Values via Service Request Search -> Preview -> Item Values.  The behavior occurs for PSR orders of specific customer accounts.

1. Query for specific problematic PSR order
2. Select Options > Preview...
3. Select Item Values from the Product Service Request Print window
4. Click OK and the application hangs


The DBA may report the following query as the poor performing SQL:

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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