My Oracle Support Banner

Poor performance when previewing Item Values of a PSR order (Doc ID 1153593.1)

Last updated on FEBRUARY 03, 2022

Applies to:

Oracle Communications MetaSolv Solution - Version 6.0.15 and later
Information in this document applies to any platform.


MetaSolv Solution performance is slow when attempting to retrieve the Item Values via Service Request Search -> Preview -> Item Values.  The behavior occurs for PSR orders of specific customer accounts.

1. Query for specific problematic PSR order
2. Select Options > Preview...
3. Select Item Values from the Product Service Request Print window
4. Click OK and the application hangs

The DBA may report the following query as the poor performing SQL:




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.