Current_bal (From Balance_group) Still Shows Some Amount After Item Refund. (Doc ID 1196476.1)

Last updated on JUNE 21, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 and later
Information in this document applies to any platform.
Checked for relevance on 14-Nov-2013.

Goal

Goal is to find why Current_bal (from balance_group) still shows some amount after Item Refund.

Reproduction steps:

Create a product (like MCF - Monthly Cycle Forward ) with a value of negative amount
Create an account and purchase the above product.
Run billing after one month for the account.
From Customer Center do an Item Refund.

Expected Result : Current_bal should be zero

Actual Result : Current_bal is not zero


Solution

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