Current_bal (From Balance_group) Still Shows Some Amount After Item Refund. (Doc ID 1196476.1)

Last updated on MARCH 28, 2023

Applies to:

Goal

Goal is to find why Current_bal (from balance_group) still shows some amount after Item Refund.

Reproduction steps:

Create a product (like MCF - Monthly Cycle Forward ) with a value of negative amount
Create an account and purchase the above product.
Run billing after one month for the account.
From Customer Center do an Item Refund.

Expected Result : Current_bal should be zero

Actual Result : Current_bal is not zero

Solution

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