Current_bal (From Balance_group) Still Shows Some Amount After Item Refund.
Last updated on JUNE 21, 2017
Applies to:Oracle Communications Billing and Revenue Management - Version 184.108.40.206.0 and later
Information in this document applies to any platform.
Checked for relevance on 14-Nov-2013.
Goal is to find why Current_bal (from balance_group) still shows some amount after Item Refund.
Create a product (like MCF - Monthly Cycle Forward ) with a value of negative amount
Create an account and purchase the above product.
Run billing after one month for the account.
From Customer Center do an Item Refund.
Expected Result : Current_bal should be zero
Actual Result : Current_bal is not zero
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms