PIbeClient Timeouts Reported in SYSLOG on SMS (Service Management System)
(Doc ID 1204613.1)
Last updated on DECEMBER 23, 2013
Applies to:Oracle Communications Network Charging and Control - Version 4.3.0 and later
Information in this document applies to any platform.
***Checked for relevance on 23-Dec-2013***
PI (Provisioning Interface) on SMS (Service management System) reports numerous error messages indicating that PI is not receiving a response back from the Vouchers and Wallet Servers (VWS) quick enough.
Example errors from the syslog or /var/adm/messages on SMS:
Sep 10 12:01:56 usms01 PIbeClient: [ID 675952 user.error] PIbeClient(9208) ERROR: In last 10 seconds 6 messages sent to primary BE 1 timed out.
This error indicates a timeout. Alternatively, you may receive this additional error:
Sep 10 12:01:56 usms01 PIbeClient: [ID 675952 user.error] PIbeClient(9208) ERROR: In last 10 seconds we received 6 orphaned responses from primary BE 1.
This error indicates that the VWS responded, but the PIbeClient had timed out already. Below diagram illustrates the PIbeClient timeout with following assumptions:
On VWS's eserv.config (BE.beServer.purge section):
vws01$ less /IN/service_packages/eserv.config
vwarsTimeout = 30
On SMS's eserv.config (pi.PIbeClient section):
sms01$ less /IN/service_packages/eserv.config
messageTimeoutSeconds = 10
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