smsMaster Dropping Connection to Clients, Showing Error "Lost HB late by x ms" (Doc ID 1206951.1)

Last updated on OCTOBER 11, 2023

Applies to:

Oracle Communications Network Charging and Control - Version 3.1.0 and later
Information in this document applies to any platform.

Symptoms

The main symptom of this issue is clients being disconnected from smsMaster on the Service Management Server (SMS), including clients on the same machine itself.

On Service Logic Controller (SLC) and Voucher and Wallet Server (VWS) nodes, there will be errors in the syslog (/var/adm/messages) from the various connecting processes.

Clients include:

updateLoader
smsStatsDaemon
smsAlarmDaemon
smsMergeDaemon

Relevant errors in the syslog include:

smsMaster Process:

Changes

Possible Causes include

Recent System upgrade
Recent Introduction of smsAlarmManager on the platform
Gradually increasing load on the network

Cause

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In this Document

Potential Cause 1 - Configuration/Timing Issue

Potential Cause 2 - Software Issue

Table Lock SQL query

Rebuild Index SQL Query

Solution 1 - Configuration/Timing Tuning

Solution 2 - Software Upgrade

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