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smsMaster Dropping Connection to Clients, Showing Error "Lost HB late by x ms" (Doc ID 1206951.1)

Last updated on MAY 20, 2021

Applies to:

Oracle Communications Network Charging and Control - Version 3.1.0 and later
Information in this document applies to any platform.

Symptoms

The main symptom of this issue is clients being disconnected from smsMaster on the Service Management Server (SMS), including clients on the same machine itself.

On Service Logic Controller (SLC) and Voucher and Wallet Server (VWS) nodes, there will be errors in the syslog (/var/adm/messages) from the various connecting processes.

Clients include:

Relevant errors in the syslog include:

smsMaster Process:

 

Changes

Possible Causes include

Cause

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In this Document
Symptoms
Changes
Cause
 Potential Cause 1 - Configuration/Timing Issue
 Potential Cause 2 - Software Issue
 Table Lock SQL query
 Rebuild Index SQL Query
Solution
 Solution 1 - Configuration/Timing Tuning
 Solution 2 - Software Upgrade


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