My Oracle Support Banner

smsMaster Dropping Connection to Clients, Showing Error "Lost HB late by x ms" (Doc ID 1206951.1)

Last updated on OCTOBER 11, 2023

Applies to:

Oracle Communications Network Charging and Control - Version 3.1.0 and later
Information in this document applies to any platform.


The main symptom of this issue is clients being disconnected from smsMaster on the Service Management Server (SMS), including clients on the same machine itself.

On Service Logic Controller (SLC) and Voucher and Wallet Server (VWS) nodes, there will be errors in the syslog (/var/adm/messages) from the various connecting processes.

Clients include:

Relevant errors in the syslog include:

smsMaster Process:



Possible Causes include


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 Potential Cause 1 - Configuration/Timing Issue
 Potential Cause 2 - Software Issue
 Table Lock SQL query
 Rebuild Index SQL Query
 Solution 1 - Configuration/Timing Tuning
 Solution 2 - Software Upgrade

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.