smsMaster Dropping Connection to Clients, Showing Error "Lost HB late by x ms"
(Doc ID 1206951.1)
Last updated on MAY 20, 2021
Applies to:Oracle Communications Network Charging and Control - Version 3.1.0 and later
Information in this document applies to any platform.
The main symptom of this issue is clients being disconnected from smsMaster on the Service Management Server (SMS), including clients on the same machine itself.
On Service Logic Controller (SLC) and Voucher and Wallet Server (VWS) nodes, there will be errors in the syslog (/var/adm/messages) from the various connecting processes.
Relevant errors in the syslog include:
Possible Causes include
- Recent System upgrade
- Recent Introduction of smsAlarmManager on the platform
- Gradually increasing load on the network
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In this Document
|Potential Cause 1 - Configuration/Timing Issue|
|Potential Cause 2 - Software Issue|
|Table Lock SQL query|
|Rebuild Index SQL Query|
|Solution 1 - Configuration/Timing Tuning|
|Solution 2 - Software Upgrade|