My Oracle Support Banner

Window Size Too Large/Empty when Sending Activities Tab Letter Via E-Mail (Doc ID 1220736.1)

Last updated on MARCH 08, 2019

Applies to:

Oracle Argus Safety - Version 5.0.3 and later
Information in this document applies to any platform.

Symptoms

When a letter is selected for transmission via email, a large, empty window is generated and, instead of the letter appearing in this window, Microsoft Word is invoked to edit the letter.

Steps to Repeat
1. Navigate to the Activities Tab
2. Click on the New Letter button and attach any letter
3. Save the case and click on the Letter icon (to open the letter)
4. Observe the size of the window that opens is large and it is blank and the letter opens in a new Microsoft Word document, not in the empty Email Letter window of the browser.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.