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Convergence - Why does the login thermometer freeze at x% ? (Doc ID 1222638.1)

Last updated on MAY 26, 2022

Applies to:

Oracle Communications Convergence - Version 1.0 and later
Information in this document applies to any platform.

Symptoms

When a login fails in Convergence, it often appears to "freeze" when the login progress display stops at a given number.

A user may experience the following behavior in their Convergence 1.x  or 2.x client:

Both of the above behaviors can happen to multiple users and continue to happen after clearing the browser cache.

Changes

 In most cases, this problem is reported for one or a small number of users, not all users.  This reflects an account-specific problem, not a system-wide problem created by a config change.

Cause

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