“Amr Query Types” Dialog Box Does Not Display when Pressing the AMR Confirm Button (Doc ID 1259235.1)

Last updated on FEBRUARY 21, 2014

Applies to:

Oracle Utilities Network Management System - Version 1.8.1.0 and later
Oracle Network Management for Utilities - DMS - Version 1.10.0.1 to 1.10.0.1 [Release 1.10]
Information in this document applies to any platform.

Symptoms

AMR Query Types dialog box does not open when performing the following steps:

  1. Bring up TroubleInfo on an outage with customers
  2. Select “AMR Customers” - The user will see the AMR enabled customers
  3. Click on a row for a customer
  4. Press the “AMR Confirm” button - an “AMR Query Types” dialog box should come up with two choices:  "Status Query" and "Complex Query".

Cause

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