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CCB - Web Self Service Does Not Pull In The Right Person Information (Doc ID 1273558.1)

Last updated on FEBRUARY 15, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version to [Release 2.2]
Information in this document applies to any platform.


Web Self Service allows any separate person on an account to sign up with their own user id, but when the are signed in they are only on the main person from the account. If the spouse for example creates a WSS account then when they login it shows the main person on all pages and not the spouse.

If the spouse then goes to try to update personal information it also show the main person and if they change email, phone number etc it overwrites this information on the main person and not the spouse that is trying to update their information.


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