Schedule Change Tracking/Snapshot Error : Error encountered while processing the request at com.applimation.amplatform.bo.AMSchedulesBO.schedule (Doc ID 1278118.1)

Last updated on DECEMBER 06, 2016

Applies to:

Oracle Configuration Controls Governor - Version 5.5.1 and later
Information in this document applies to any platform.
***Checked for relevance on 04/06/2015***

Symptoms

When attempting to schedule change tracking changes or snapshots
the following error occurs.

ERROR
-----------------------
Error encountered while processing the request. Please try again.
If problem persists, please contact your System Administrator.

Error in Log file:

#22:45:20 - com.applimation.amplatform.exception.AMException
#22:45:20 - com.applimation.amplatform.exception.AMException
at com.applimation.amplatform.bo.AMSchedulesBO.schedule(Unknown Source)
at com.applimation.amplatform.action.AMSchedulesAction.execute(Unknown Source)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:421)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:226)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1164)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:415)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879)
at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
at java.lang.Thread.run(Thread.java:595)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a Change Tracking or Snapshot definition.

2. Save

3. Click on "Schedule" button.

4. Receive the Error "Error encountered while processing the request"

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot generate change tracking or snapshot reports in production, single user affected, workaround can be to generate ad-hoc reports.

Cause

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