My Oracle Support Banner

When Creating Customer Contact, The Person Id Is Not Populated in CCB 2.3.1 (Doc ID 1278312.1)

Last updated on SEPTEMBER 27, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Information in this document applies to any platform.


When using the Person Context Menu to navigate to + Customer Contact, the Person ID is not populated on the Customer Contact page and the Contact Class drop down is blank.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.