Web Mail (Messaging Express) Access Is Not Working - Error: The Mail Server Is Not Available

(Doc ID 1278646.1)

Last updated on SEPTEMBER 07, 2017

Applies to:

Oracle Communications Messaging Server - Version 6.3 and later
Information in this document applies to any platform.

Symptoms

Users are not able to log into Webmail (Messaging Express).  When they try to log in, they receive a pop up error that reads:

 The mail server is not available.  Administrator, check the mail log for details.


The problem is occurring for all users, whether they are newly created or existing users.

Changes

It was not confirmed but we suspect that either the plain text password shown in configutil was changed or the value that was present for the account in the Directory Server was changed at some point.

Cause

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