Web Mail (Messaging Express) Access Is Not Working - Error: The Mail Server Is Not Available
(Doc ID 1278646.1)
Last updated on NOVEMBER 13, 2023
Applies to:
Oracle Communications Messaging Server - Version 6.3 and laterInformation in this document applies to any platform.
Symptoms
Users are not able to log into Webmail (Messaging Express). When they try to log in, they receive a pop up error that reads:
The problem is occurring for all users, whether they are newly created or existing users.
Changes
It was not confirmed but we suspect that either the plain text password shown in configutil was changed or the value that was present for the account in the Directory Server was changed at some point.
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |