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Cannot Sync Products From BRM To CRM, PIP O2B (Order To Bill) (Doc ID 1282516.1)

Last updated on MAY 16, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

The issue started with BRM 7.5PS6 (p10099232_74_HPUX-IA64). Before installing this patch, everything worked fine. Now on integration, the user can no longer synchronize products from BRM to CRM because the user sees a different message in the AIA_QUEUE and the DataArea in the payload is null.

Before the patch, the following information was logged:
"PIND01.PIN_EVENT_TY(ProductInfoChange,<?xml version="1.0"?>
<ProductInfoChange Version="1.0" InstanceId="BRM" xmlns="http://www.portal.com/schemas/CRMSync" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.portal.com/schemas/CRMSync/ProductInfoChange.xsd">
<AccountObj>0.0.0.1 /account 1 0</AccountObj>
<ProductInfo>
<ProductPoid>0.0.0.1 /product 203112 1</ProductPoid>
<Name>Test AIA</Name>
...
</ProductInfo>
</ProductInfoChange>
,oracle.sql.CLOB@1da6548)"

 After the patch, it changed to
"PINT08.PIN_EVENT_TY(ProductInfoChange,<?xml version="1.0"?>
<ProductInfoChange Version="1.0">
<AccountObj>0.0.0.1 /account 1 0</AccountObj>
<ProductsInfo>
<ProductPoid>0.0.0.1 /product 11277175 1</ProductPoid>
<ProductType>602</ProductType>
<Code>ProductoAIA34(2)</Code>
...
</ProductsInfo>
</ProductInfoChange>
,oracle.sql.CLOB@b045f4)"

How to resolve this issue?

Details about applications

BRM 7.4 with PS6
CRM 8.1.1.3
AIA 2.5.1 with patchs 9496941, 9249745, 9223049, 9223392 y 9258181
SoaSuite 10.1.3.4
MLR 9

Changes

 

Cause

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