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Cannot Sync Products From BRM To CRM, PIP O2B (Order To Bill) (Doc ID 1282516.1)

Last updated on MAY 16, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version and later
Information in this document applies to any platform.


The issue started with BRM 7.5PS6 (p10099232_74_HPUX-IA64). Before installing this patch, everything worked fine. Now on integration, the user can no longer synchronize products from BRM to CRM because the user sees a different message in the AIA_QUEUE and the DataArea in the payload is null.

Before the patch, the following information was logged:
"PIND01.PIN_EVENT_TY(ProductInfoChange,<?xml version="1.0"?>
<ProductInfoChange Version="1.0" InstanceId="BRM" xmlns="" xmlns:xsi="" xsi:schemaLocation="">
<AccountObj> /account 1 0</AccountObj>
<ProductPoid> /product 203112 1</ProductPoid>
<Name>Test AIA</Name>

 After the patch, it changed to
"PINT08.PIN_EVENT_TY(ProductInfoChange,<?xml version="1.0"?>
<ProductInfoChange Version="1.0">
<AccountObj> /account 1 0</AccountObj>
<ProductPoid> /product 11277175 1</ProductPoid>

How to resolve this issue?

Details about applications

BRM 7.4 with PS6
AIA 2.5.1 with patchs 9496941, 9249745, 9223049, 9223392 y 9258181




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