MetaSolv Solution displays a full white screen after login (No links or My Desktop)

(Doc ID 1291854.1)

Last updated on JULY 03, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.0.15 and later
Information in this document applies to any platform.
*** Reviewed for relevance 11-JAN-2016 ***

Symptoms

The MetaSolv Solution application displays a FULL WHITE screen after logn with no options available.

 

*** NOTE:  It is normal for MetaSolv Solution to display a white screen for a few seconds prior to rendering "My Desktop".  This occurs the first time the application is accessed after the WebLogic server is started.  It is due to the jsp page being compiled at runtime versus server startup.  The "My Desktop" page displays more quickly for subsequent logins. ***

 

Cause

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