Scripts Does Not Refresh the Dashboardthe Alert in CCB
Last updated on FEBRUARY 23, 2011
Applies to:Oracle Utilities Customer Care and Billing - Version: 2.3.1
Information in this document applies to any platform.
After a script has been executed, the dashboard will not be refreshed automatically since the information is cached. That means that the dashboard might not reflect the current situation until the Refresh button is pressed.
An example of this behavior is the "CI_PNote" script that is executed when the user clicks on the "Premise Note +" hyperlink (based on the Navigation Option of the Script type). This script creates a Premise Note and a case of the Premise Note type.
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