PI BPL Error Message "NACK:69-Response timeout from trigger daemon for <BPL name>" when No Response Received from smsTrigDaemon within 10 Seconds (Doc ID 1297857.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Communications Network Charging and Control - Version 4.3.0 and later
Information in this document applies to any platform.
***Checked for relevance on 25-Nov-2013***

Symptoms

If a PIprocess does not receive a response from the smsTrigDaemon process within 10 seconds, for a PI BPL command, then the PIprocess will time out the transaction and generate the following error message in the /IN/service_packages/PI/tmp/PImanager.log file.

Feb 4 02:27:43 PIprocess:2999(2528) Error ocurred running C function CCSBPL in shared library PI_CCSBPL. Output is CCSBPL=EXE:NACK:69-Response timeout from trigger daemon for BPL XYZ

BPL (Business Process Logic) functionality provides the ability to access the power of Advanced Control Services (ACS) functionality by using the PI (Provisioning Interface) to trigger a control plan (via smsTrigDaemon) on an SLC (Service Logic Controller) node (via xmlTcapInterface).

For further background reference reading on BPL please refer to the following documentation:

If you do not have the relevant documentation then see <note 1341844.1> - How to Download Oracle Communications Network Charging and Control (OCNCC/NCC) Documentation.

Below is a simple sequence diagram to better illustrate the logical flow that causes this NACK (Not Acknowledged) error message to be generated.

Cause

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