My Oracle Support Banner

Primary Note for Oracle Communications Convergence (Doc ID 1298122.1)

Last updated on MARCH 10, 2022

Applies to:

Oracle Communications Convergence
Information in this document applies to any platform.

Details

UPDATE: As of Feb 5, 2016, Convergence 3.0.1.2.0 is available and includes IOS and Android tablet support as well as support for Microsoft Edge.  See Patch info below.

Earlier Convergence 3.x versions have no official support for accessing Convergence 3 on mobile devices such as tablets and smart phones.

See the following for a possible workaround: Convergence 3 Workaround for Missing Tablet / Mobile Device Support (Doc ID 1946543.1)

This is the Primary Note for Oracle Communications Convergence which is a component of the Oracle Communications Unified Communications Suite. The Primary Note for the Suite may be found here - Oracle Communications Unified Communications Suite Primary Note (Doc ID 1297190.1)

Audience

The information contained in this note targets product administrators and installers.

About Convergence

Convergence is a web-based Java application deployed on a server in either Oracle GlassFish Server or Oracle WebLogic Server which provides integrated access to voice, video, screen sharing, email, calendar, address book, and IM services via a highly intuitive and richly functional user interface.

Actions

Getting Started

Oracle Communications Convergence 3.0.3.0.0 is the latest version of Convergence, available only as a MOS release.

New release highlights:

The patch readme file contains further details.

The documentation links below all refer to the latest release unless otherwise noted.

Note: As of July 23, 2015 former documentation on the wiki can now be found in the Oracle Help Center in PDF format.
Note that wiki pages have been consolidated to one single PDF per product.
For more information, see: What Happened to the Wiki-Based Messaging Server Documentation? (Doc ID 2037418.1)
The most current Convergence documentation can be found at https://docs.oracle.com/en/industries/communications/convergence/index.html

Documentation

The most recent product documentation may be found here:

The most recent Release Notes and details of what is new in Convergence 3U2 (3.0.2.0.0) may be found here:

The most recent Release Notes and details of what is new in Convergence 3.0.0 may be found here:

Deployment Planning

The following documents may prove useful for deployment planning prior to installation:

For compatibility of various Unified Communications Components, see:

Installation

The following links are short-cuts to sections within the full Installation and Configuration Guide (Release 3.0.2) (unless otherwise specified) that are specific to Convergence:

Quick reference for deploying the whole Unified Communications Suite on a single host for evaluation has not yet been updated for Unified Communications Suite 8 but the older document for 7 Update 6 is still available and can be found in the following step-by-step guides:

The following document provides additional advice if the installation is taking place on Solaris Zones:

Upgrading

The upgrade to Convergence 3 cannot be performed by simply applying a patch but must utilize the Communications Suite Installer.

Likewise, the upgrade from Convergence 1 to Convergence 2 cannot be performed by simply applying a patch but must utilize the Communications Suite Installer and these instructions are still available here.

NOTE: Due to changes in the Dojo Toolkit (the AJAX toolkit utilized by Convergence) it is not possible to directly use customizations written for Convergence 1 "as is" once upgraded to Convergence 2 or Convergence 3.  Therefore, if a Convergence 1 deployment uses customizations, it is necessary to install a development Convergence 2 or Convergence 3 server in order to port and test the customizations prior to upgrading production servers.

Administration

The Convergence Administration Guide contains a lot of useful information including the following most commonly referenced sections:

Contacts

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Details
Actions
 Getting Started
 Documentation
 Deployment Planning
 Installation
 Upgrading
 Administration
 Customization
 Performance Tuning
 Patches
 Convergence 3
 Convergence 2
 Convergence 1
 Knowledge Articles
Contacts
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.