Why Discount Failed When Product Has Both Currency and Non-Currency Resources? (Doc ID 1300145.1)

Last updated on AUGUST 28, 2023

Applies to:

Symptoms

A discount is configured to be applied when an event "Cycle Forward" occurs. This discount should be deducted on the total charge generated by the event CF (Cycle Forward).
A plan is associated with a Deal contains a CF product and the discount described as above.

When creating a customer to buy the plan described above, the discount applied correctly on the CF product that is associated in the Plan.
However, there were two different cases:
1 - Buy a CF product that collects the fee for the cycle and the discount should be deducted the total charge
     This case worked correctly.
2 - Buy a CF product that collects the fee for the cycle and given free seconds (a non-currency resource)
     In this case, the discount must also deduct the total charge, but it did not work correctly. 

Changes

Cause

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