Advanced Calling Services (ACS) Notification Variable Parts Not Substituted When Using the Send Short Message Node (SSMN) (Doc ID 1303431.1)

Last updated on JANUARY 05, 2023

Applies to:

Symptoms

In an Advanced Calling Services (ACS), notification templates can be configured which utilize variable parts.  The variable parts allow for a notification to be customized with a particular subscriber's specific information such as available balance credit levels, balance/wallet expiries etc.

Here is an example of a notification template:

In an ACS Control Plan, the Send Short Message Notification (SSMN) node can be used to send notifications to a handset.  When configuring the SSMN node, the option is available to select an ACS notification as configured earlier:

However, the resultant message which arrives at the handset does not have the variable parts substituted and instead the variable parts are displayed as numbers encompassed in angled brackets:

Cause

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