Sending Mail in Convergence Fails with Alert "SMTP Error" (Doc ID 1306481.1)

Last updated on SEPTEMBER 14, 2016

Applies to:

Oracle Communications Convergence - Version 2.0 and later
Information in this document applies to any platform.

Symptoms

When pressing the "Send" button for a completed message, Convergence returns an alert message:

"SMTP Error"

Firebug in Firefox will show a request like this:

http://starcraft2.oracle.com/iwc/svc/wmap/msg.mjs?rev=3&sid=&answer=false&attachments=&bcc=&cc=©=Sent&dojo.preventCache=1300816606490&draft=&from=%22f%20l%22%20<OC01%40ocdomain.com>&html=&mbox=&parts=&priority=1&receipt=none&replyto=&smtp=true&subject=this%20is%20a%20test%20of%20self-send.&text=&to=oc01%40ocdomain.com&token=O2GBYk5Pnb&ttl=300&tzoffset=7&uid=&vcard=&xpriority=3


And a response like this:

[646940,'SMTP Error',0,471]


Using "Copy error" in Firebug shows an error similar to:

Error: SMTP Error
http://starcraft2.oracle.com/iwc_static/js/dojotoolkit/dojo/dojo.js?00.01_205929
Line 0



mshttpd's http log will show the SMTP server hostname cannot be resolved or the connection is refused, e.g.:

[22/Mar/2011:11:20:43 -0700] starcraft2 httpd[12526]: General Information: [10.132.128.36:61994] POST /msg.mjs?rev=3&sid=piGQW47tB34 HTTP/1.1
[22/Mar/2011:11:20:43 -0700] starcraft2 httpd[12526]: General Notice: OC01@ocdomain.com[10.132.128.36:61994] created message <71d0d1d62999.4d88860b@ocdomain.com>
[22/Mar/2011:11:20:43 -0700] starcraft2 httpd[12526]: Network Error: SMTP connect to starcraft2.sun.com failed: Connection refused
[22/Mar/2011:11:20:43 -0700] starcraft2 httpd[12526]: General Warning: saveSmtp failed: SMTP Error


Changes

This problem could occur if the SMTP server is disabled, or the port of the SMTP server was changed.

Cause

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