Sending Mail in Convergence Fails with Alert "SMTP Error"
Last updated on DECEMBER 22, 2017
Applies to:Oracle Communications Convergence - Version 2.0 and later
Information in this document applies to any platform.
When pressing the "Send" button for a completed message, Convergence returns an alert message:
Firebug in Firefox will show a request like this:
And a response like this:
Using "Copy error" in Firebug shows an error similar to:
mshttpd's http log will show the SMTP server hostname cannot be resolved or the connection is refused, e.g.:
[22/Mar/2011:11:20:43 -0700] starcraft2 httpd: General Notice: OC01@ocdomain.com[10.132.128.36:61994] created message <email@example.com>
[22/Mar/2011:11:20:43 -0700] starcraft2 httpd: Network Error: SMTP connect to starcraft2.sun.com failed: Connection refused
[22/Mar/2011:11:20:43 -0700] starcraft2 httpd: General Warning: saveSmtp failed: SMTP Error
This problem could occur if the SMTP server is disabled, or the port of the SMTP server was changed.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms