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Communications Express with Access Manager SSO, Session Timeout Happens Too Soon (Doc ID 1314410.1)

Last updated on JUNE 03, 2021

Applies to:

Communications Express for Oracle Communications - Version 6.1 to 6.3 [Release 6.1 to 6.3]
Information in this document applies to any platform.

Symptoms

Environment:


The Access Manager session timeout* was set to 120 minutes (2 hours), and idle timeout was set to 30 minutes.

However, users were getting session timeout sooner than 2 hours, even while actively using Communications Express.

*How to check the Access Manager session timeout:

Using a browser,  go to the Access Manager Console (http://hostname/amconsole), login as amAdmin.

Select:

Configuration tab -> Global Properties -> Session -> Dynamic Attributes

the settings are "Maximum Session Time" and "Maximum Idle Time".

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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