Lost Mail After Adding A Message Store Partition (Doc ID 1324841.1)

Last updated on SEPTEMBER 14, 2016

Applies to:

Oracle Communications Messaging Server - Version 5.2.0 and later
Information in this document applies to any platform.

Symptoms

User is unable to access mail.  IMAP client displays message about invalid partition. In the imap log file, we see:

[24/May/2011:16:19:03 -0400] s4u-280rd-zone1-bur02 imapd[3126]: Store Error:
cannot open mailbox user/<userid>/Drafts: Unknown/invalid partition


And new mail for that user is staying in the ims-ms queue with this error:

24-May-2011 16:30:01.23 52ca.2.0 ims-ms Q 1 <sender-address> rfc822;<recipient-address> <recipient-userid>@ims-ms-daemon 20 Unknown/invalid partition Unknown/invalid partition


A similar error would be reported by the LMTP channel if you were using LMTP instead.

Changes

A new partition was added with:

# configutil -o store.partition.<partition-name>.path -v <path>


and the user's mail was moved to that partition with:

# mboxutil -r user/<userid>/INBOX user/<same-userid>/INBOX <partition-name>



Cause

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