Messaging http logs "The mail server unexpectedly closed the connection" (Doc ID 1329078.1)

Last updated on MAY 12, 2017

Applies to:

Oracle Communications Messaging Server - Version 7.0.0 and later
Oracle Communications Convergence - Version 1.0 and later
Oracle Communications Indexing and Search Service - Version 1.0.5 and later
Information in this document applies to any platform.

Symptoms

When logging in to Messaging Server webmail/Convergence, users get the following error:

The Mail Service is not available. Please try again later.

The Messaging Server http log file shows:

[26/May/2011:11:40:36 +0530] host1 httpd[22797]: General Error: Error reading from IMAP server: Connection reset by peer
[26/May/2011:11:40:36 +0530] host11 httpd[22797]: General Error: Failed to login on imap server on host2.domain.com. Check local.service.proxy.admin and local.service.proxy.adminpass: The mail server unexpectedly closed the connection
[26/May/2011:11:40:36 +0530] host1 httpd[22797]: General Warning: Couldn't login user1 on IMAP server: Mail server unavailable. Administrator, check server log for details.
[26/May/2011:11:40:36 +0530] host1 httpd[22797]: Account Notice: close [10.10.1.10:25447] [unauthenticated] 2011/5/26 11:40:35 0:00:01 241 0 0

 

Cause

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